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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 5283
Experience:  Working as tech support specialist with a worldwide computer manufacturer.
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recently purchased an EPSON XP-625 but connot get it to connect

Resolved Question:

recently purchased an EPSON XP-625 but connot get it to connect to my router.
Submitted: 2 years ago.
Category: Printers
Expert:  Shefin replied 2 years ago.
Shefin :
Hello! Thank you for your question. I am Shefin and I look forward to helping you with your issue today.
Shefin :
Please let me know when you are ready.
Shefin and 2 other Printers Specialists are ready to help you
Expert:  Shefin replied 2 years ago.
Hi,

I apologize that I did not get you on chat. However, I can assist you further in Question and Answer mode.


Please let me know the operating system (E.g. Windows 7, Mac OS X 10.7 or click here to know the operating system) and connection type (USB or wireless), so that I can assist you better.

Thank you.
S H E F I N
Customer: replied 2 years ago.

windows 7, wireless

Expert:  Shefin replied 2 years ago.
Hi,

Have you tried setting up wireless using Wireless Setup wizard on your printer, by providing the wireless name and password?

Thank you.
S H E F I N
Customer: replied 2 years ago.

Tried that, printer still freezes after couple of mins trying to connect.

Expert:  Shefin replied 2 years ago.
Hi,

Do you have printer USB cable and driver disc with you?

Thank you.
S H E F I N
Customer: replied 2 years ago.

I have usb cable from my old printer but the whole point of buying new printer is for wireless connection. Is driver disc the disc supplied with the new printer ?

Expert:  Shefin replied 2 years ago.
Hi,

USB cable is for setting up wireless and not for permanent connection.

Can I access your computer remotely and help you setup the printer?

Thank you.
S H E F I N
Customer: replied 2 years ago.

Don't know, can you access my computer remotely ?

Expert:  Shefin replied 2 years ago.
Hi,

If you want me to access your computer remotely and help you resolve the issue, please go to the link below, click I agree, download and install the client software.
http://www.justanswer.com/remotedesktop/join.aspx?Session=bd07f433-dba3-4193-9bfb-4096c30c61a5

Thank you.
S H E F I N
Expert:  Shefin replied 2 years ago.
Hi,

I am glad that the issue has been resolved.

If you appreciate my service, please rate it EXCELLENT by clicking the EXCELLENT smiley face. My goal is to provide you with excellent service – if you feel you have gotten anything less, please reply back, I am happy to address follow-up questions. Thank you for your business!


Thank you!
S H E F I N

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