How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Engineer John C. Your Own Question
Engineer John C.
Engineer John C., Computer Science Engineer
Category: Printers
Satisfied Customers: 4895
Experience:  CompTIA A+ Certified and 10 years of experience repairing computers and printers.
23822421
Type Your Printers Question Here...
Engineer John C. is online now

GA-crb the magenta colour on my Pixma MP640 appears to dominate printi

Customer Question

the magenta colour on my Pixma MP640 appears to dominate printing?
Submitted: 2 years ago.
Category: Printers
Expert:  Freddy M. replied 2 years ago.
.
Hello my name is***** look forward to assisting and am very sorry to hear that you are having this problem.
I want to warn you that it is possible you will need to replace a part in order to fix this.
There are a few different things that can cause this and a couple different parts so we would need to troubleshoot to find out for sure.
Have you tried cleaning the machine yet?
.
Customer: replied 2 years ago.

Sorry this is all taking too long I cancel my subscription. Thanks

Expert:  Freddy M. replied 2 years ago.
.
I replied to you within 2 minutes originally and 1 this time but ok I will send it in.
.
Expert:  Freddy M. replied 2 years ago.
.
Your question is open again so I assume only the subscription was canceled and you still want to continue with this question. As I mentioned before I had replied to you in around a minute both times before here is my original reply as I still need the answer to help you:

Hello my name is***** look forward to assisting and am very sorry to hear that you are having this problem.
I want to warn you that it is possible you will need to replace a part in order to fix this.
There are a few different things that can cause this and a couple different parts so we would need to troubleshoot to find out for sure.
Have you tried cleaning the machine yet?
.
Expert:  Christine-cssm replied 2 years ago.
We received your customer service inquiry, however, we are unable to respond to you because we do not have your email address. Please contact customer support at***@******.*** and provide us with your email address and a link to this question page so that we can help you.
Thank you, ***** Support Team.
Expert:  Freddy M. replied 2 years ago.
.
Your question is open again so I assume only the subscription was canceled and you still want to continue with this question or you can email the email address above. As I mentioned before I had replied to you in around a minute both times before here is my original reply as I still need the answer to help you:

Hello my name is***** look forward to assisting and am very sorry to hear that you are having this problem.
I want to warn you that it is possible you will need to replace a part in order to fix this.
There are a few different things that can cause this and a couple different parts so we would need to troubleshoot to find out for sure.
Have you tried cleaning the machine yet?
.