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Michelle
Michelle, Printer Expert
Category: Printers
Satisfied Customers: 5640
Experience:  B.Sc. Computer Science with Honors
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have put in new inks HP. colour cartridge says missing or cannot

Resolved Question:

have put in new inks HP. colour cartridge says missing or cannot be detected. It printed out test page rejected since then
Submitted: 2 years ago.
Category: Printers
Expert:  Michelle replied 2 years ago.
Michelle :

Hi, My name is ***** ***** i will be assisting you

Michelle :

please take out the print cartridge

wait for the insert cartridge message to appear

unplug the power cord

clean the golden contacts of the cartridge and printhead with a cotton swab and little alcohol

wait for 2-3 minutes

plug the power cord back in

turn the unit on and reinsert the cartridges

check for functionality


Michelle :

let me know the status

Customer:

same result still missing

Michelle :

did you remove the orange plastic protective tape before inserting the new ink

Customer:

yes

Michelle :

are the genuine hp inks or refills

Michelle :

are these genuine hp inks or refills

Customer:

genuine

Michelle :

what is the exact message you get on the printer

Customer:

print cartriges missingor not detected

Michelle :

ok give me a moment

Michelle :

do the cartridges click into place

Michelle :

also have you replaced one or all inks

Customer:

both new inks both click into place when I frist put them in they were acceptedand had aprint out

Michelle :

ok..in that case lets try the below

Michelle :

\remove both the inks

Michelle :

turn off printer and unplug power cord

Michelle :

after about a minute plug in power cord and turn on printer

Michelle :

now only insert the black ink

Customer:

both out

Michelle :

now try to send a test page print..please ensure that you have deleted all previous print jobs in print queue

Customer:

black in

Michelle :

ok

Customer:

sorry all messages deleted

Michelle :

have you inserted the black ink

Michelle :

if yes, please send a test page print to the printer

Customer:

yes

Michelle :

let me know what happens

Customer:

print cartridges missing or not detected

Michelle :

ok..now turn off printer

Michelle :

after about a minute turn on and now insert the color cartridge

Customer:

done

Michelle :

then try a test page print

Customer:

nothing

Michelle :

any errors

Michelle :

does it still flash the error or error is gone now

Customer:

still flashes error clour not reading

Michelle :

ok...by any chance do you have any other set of inks or the old ink

Customer:

new col

Michelle :

what i mean to ask is that in addition to what is inserted already do you have any other ink

Customer:

es I have spare col catridge

Michelle :

ok..please try inserting the spare color

Michelle :

then let me know if there is any change

Customer:

I have new col catridge

Michelle :

ok

Michelle :

does it get detected

Michelle :

or still its flashing ink missing error

Michelle :

did you try inserting the other color cartridge

Michelle :

does that get detected or printer is still giving the same error

Customer:

have put in another col and printing out test page

Michelle :

i see you have rated poor

Michelle :

please let me know if the printer prints fine with other ink

Michelle :

if yes and if your issue has been resolved, please let me know why have you rated poor

Michelle :

as i am still assisting you on this

Michelle :

i would appreciate if you would reconsider rating my service as your issue has been resolved

Michelle :

else if you do not wish to all i can say is that thanks for using my service, time and effort in helping to resolve your issue

Michelle and 4 other Printers Specialists are ready to help you