How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Freddy M. Your Own Question
Freddy M.
Freddy M., Technician
Category: Printers
Satisfied Customers: 18398
Experience:  Years of experience
15852642
Type Your Printers Question Here...
Freddy M. is online now

I have a Canon Pixma MG 3150 printer and I am afraid I have

Resolved Question:

I have a Canon Pixma MG 3150 printer and I am afraid I have got a paper jamb. How do I get the paper out please
Submitted: 3 years ago.
Category: Printers
Expert:  Freddy M. replied 3 years ago.
.
Hello my name is***** look forward to assisting and am very sorry to hear that you are having this problem.
Where in the machine is the paper jammed?
.
Customer: replied 3 years ago.

Several sheets have got jammed in the paper feed

Expert:  Freddy M. replied 3 years ago.
.
Did it start to print or are they stuck as soon as the paper enters?
.
Customer: replied 3 years ago.

Started to print

Expert:  Freddy M. replied 3 years ago.
.
Then it is most likely in the transport unit.
Turn the machine around so you are looking at the back and open the panel here:


See if you can remove the paper from there.
Make sure to remove it slowly.

If this did not work, please come back and let me know what happened when you tried it by clicking on reply to expert so we can continue.
If it did work, please don’t forget to leave a positive rating - it is greatly appreciated.
.
Freddy M. and other Printers Specialists are ready to help you