Hello and thank you for choosing JA for your IT support needs.
Sorry that you are having this issue.
How old is your Printer Sir or Madame?
Chime in when ready...
about 2 yrs
And when did the line start appearing in the printouts and pictures??
about 2-3 weeks ago
Hols a moment please...
If print quality does not improve by the standard cleaning of the print head, clean the print head deeply. Cleaning the print head deeply consumes more ink than the standard cleaning of the print head, so clean the print head deeply only when necessary.
You need to prepare: a sheet of A4 or Letter-sized plain paper
1. Make sure that the power is turned on.
2. Make sure that one or more sheets of A4 or Letter-sized plain paper are loaded in the cassette.
3. Open the paper output tray gently.
4. Clean the print head deeply.(1) Press the MENU button.(2) Select
5. Examine the nozzle check pattern.-> [ Examining the Nozzle Check Pattern ]If a particular color is not printed properly, replace the ink tank of that color.-> [ Replacing an Ink Tank ]If the problem is not resolved, turn off the power and clean the print head deeply again after 24 hours. Do not disconnect the power plug when turning off the power.If the problem is still not resolved, the print head may be damaged. Contact the service center.
Have you done the above??
yes as i said have done all the cleaning options more than once
Do you know how to remove the Printhead from your Printer?
nope and cant find dissassembly instructions
Hold a moment.
btw im an electronics service engineer
Sweet!!!!! So I can talk Tech...
Ok, please hold...
Now, you can acquire the Printhead cleaning Cartridges.
Try the link above.
This is to remove the Printhead...
For Printhead cleaning instructions....
Step 1 - Remove the ink tanks and printer head. Remove the ink tanks from the printer head (tank holder) and seal them in a zip lock or other sealable plastic bag. Set them aside, preferably propped upright.
Next remove the printer head (it snaps out). NOTE: You may want to wear latex gloves to help keep ink off your hands.
Step 2 - Soak the printer head. There are multiple suggestions on ways to clean the printer head and all have some variation on the following:
Alternative Soak Method:Mix a 50/50 solution of warm water and Windex and place in a shallow container, enough to cover the base of the printer head and ink ports. Leave for 2 hours while agitating the unit occasionally. Remove from the mix and lightly scrub the base and internal ink ports with an old soft toothbrush. Do not scrub the gold contacts but don't be concerned if they get wet. Return the unit to the mix for another 2 hours and agitate occasionally. Remove and scrub again as before.
Step 3 - Flush the printer head with water.
Step 4 - Dry the printer head and replace.
Variations on the Above Steps
Preventive MaintenanceIt's a good idea to regularly conduct preventive maintenance on your inkjet printer to prevent it from developing clogged printer heads. Printer heads become blocked for a number of reasons, but the most common is simply that the ink cartridge and the printer head have dried out. Never let the printer stand with an empty cartridge. Either fit a fresh one, or seal the print head unit in a plastic bag with a few drops of water for humidity. Since print heads become clogged when not used for long periods of time, regularly print a page or two to keep the print heads clear. Some experts say that it is better to print one colorful page a week than to run a printer cleaning cycle, because doing so uses a lot less ink. Ideally, printer cleaning cycles should be started once a week to prevent the printer head from getting clogged.
There are other more ink-efficient ways to be able to clean printer heads that will prevent their clogging just as effectively as running the printer's cleaning cycle:
The video show how to remove the Printhead and my instructions above are how to "Deeply" clean the Printhead.
OK will try that thanks
Not a problem.
Thank you for your Business Sir or Madame....