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Michelle
Michelle, Printer Expert
Category: Printers
Satisfied Customers: 4678
Experience:  B.Sc. Computer Science with Honors
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FULTER FAILED ON PIXMA MG 8150

Customer Question

FULTER FAILED ON PIXMA MG 8150
Submitted: 2 years ago.
Category: Printers
Expert:  Michelle replied 2 years ago.
Michelle :

Hi, My name is ***** ***** i will be assisting you

Michelle :

please let me know that are you getting any error message

JACUSTOMER-0jpopvtz- :

yes

JACUSTOMER-0jpopvtz- :

filter failed

Michelle :

ok any error code

JACUSTOMER-0jpopvtz- :

no

Michelle :

what is the operating system on your computer

Michelle :

windows or mac

JACUSTOMER-0jpopvtz- :

mac maverick

JACUSTOMER-0jpopvtz- :

OS 8.1.1

JACUSTOMER-0jpopvtz- :

BLUETOOTH WI FI

Michelle :

ok give me a moment here

Michelle :

do you have the printer disc with you

JACUSTOMER-0jpopvtz- :

YES

Michelle :

ok

Michelle :

please follow the below steps

Michelle :

from the apple menu click on preferences

Michelle :

then click on print

Michelle :

in the printer window, click on reset printing system

Michelle :

let me know once done

JACUSTOMER-0jpopvtz- :

DISC WILL NLOT STAY IN WHILE I AM CHATTING TO YOU

Michelle :

no need to insert the disc right now

Michelle :

just follow the steps i gave u

Michelle :

you

JACUSTOMER-0jpopvtz- :

WHER ?

JACUSTOMER-0jpopvtz- :

WHERE?

Michelle :

ok i will give you once again

Michelle :

from the apple menu click on preferences

Michelle :

then click on print

Michelle :

in the printer window, click on reset printing system

Michelle :

let me know once done

Michelle :

once you have clicked on reset printing system , click on plus sign and add the printer again

Michelle :

then try printing

Michelle :

let me know the status and i will suggest further accordingly

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