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Russell H.
Russell H., Printer and Office
Category: Printers
Satisfied Customers: 10923
Experience:  11+ yrs experience, inkjets & lasers, from huge to portable
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MG4250 printer. Disconnects when asked to print from email

Customer Question

MG4250 printer. Disconnects when asked to print from email on Windows 8.1
Submitted: 2 years ago.
Category: Printers
Expert:  Russell H. replied 2 years ago.
Russell H. :

Hi, thank you for contacting My name is***** will do my best to provide the right answer to your question.

Russell H. :

Is the printer on a wireless connection? or wired network? or perhaps directly connected to the computer with a USB cable?

Russell H. :

Are you printing email from Internet Explorer, or from MS Outlook, or from some other application? if something else, which one, please?

Russell H. :

Is there an error message when the disconnection occurs? if so, what is the full and exact text of the error message, please?

Russell H. :

With this information I may be able to help you with the problem. Thanks.

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