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Ask Viet - Printer Tech Your Own Question
Viet - Printer Tech
Viet - Printer Tech, Technician
Category: Printers
Satisfied Customers: 37878
Experience:  Troubleshoot printers, scanners, etc.
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hi my epson printer will not print anything from my laptop

Resolved Question:

hi my epson printer will not print anything from my laptop
Submitted: 2 years ago.
Category: Printers
Expert:  Viet - Printer Tech replied 2 years ago.
Hello! Thank you for your question. I am a licensed printer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. Is there any error or message?

What's the model of your Epson printer?

If it is an all-on-one printer, are you still able to make a copy on the printer (not print from the computer)?

Do you connect the printer to the computer with a USB cable? Or is the printer wireless?

Do you have windows xp, vista, or 7, or 8, or mac computer?

Please reply at the box below. Thank you,
Customer: replied 2 years ago.

yes printer copies ok

Expert:  Viet - Printer Tech replied 2 years ago.
What's the model of your Epson printer?

Do you connect the printer to the computer with a USB cable? Or is the printer wireless?

Do you have windows xp, vista, or 7, or 8, or mac computer?

Can we do a remote support session, so we can chat, and I will be able to help you directly?

Please reply at the box below. Thank you
Customer: replied 2 years ago.

epson stylus SX510W

WINDOWS 7

remote support only way i am baffled

Expert:  Viet - Printer Tech replied 2 years ago.
Thank you. Please accept the remote support offer, then please click on the website below in order to connect with me:

http://www.justanswer.com/remotedesktop/join.aspx?Session=859221f2-8380-448f-8beb-631c23e73529

Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you
Viet - Printer Tech and other Printers Specialists are ready to help you
Expert:  Viet - Printer Tech replied 2 years ago.

Working on issue. Thank you.

Expert:  Viet - Printer Tech replied 2 years ago.
I have resolved the issue via remote support. If you need help with anything else, please come back any time. Thank you very much.