How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Freddy M. Your Own Question
Freddy M.
Freddy M., Technician
Category: Printers
Satisfied Customers: 18398
Experience:  Years of experience
15852642
Type Your Printers Question Here...
Freddy M. is online now

My printer is a cannon pixma MG3250. What sort of scanner

Resolved Question:

My printer is a cannon pixma MG3250. What sort of scanner do I need?
Submitted: 2 years ago.
Category: Printers
Expert:  Freddy M. replied 2 years ago.
.
Hello my name is***** look forward to assisting and am very sorry to hear that you are having this problem.
There is a scanner built into this machine, what happens when you try to use it?
.
Customer: replied 2 years ago.

I get info talking about an epsom scanner that I had a long time ago which does not match to to the os on my scanner. I think I did not press the scanner button on my cannon. Got mixed up. I always panic when my lap top tells me difficult things To me any way.

Expert:  Freddy M. replied 2 years ago.
.
What version of windows or mac is on the computer?
.
Customer: replied 2 years ago.

It's a Mac Pro laptop

Expert:  Freddy M. replied 2 years ago.
.
What version of Mac is on it? If you are not sure click on the apple menu and then about this Mac.
.
Customer: replied 2 years ago.

OSX 10.9.4

Expert:  Freddy M. replied 2 years ago.
.
Click the apple menu and then on system preferences.
Click Print & Scan, or Printers & Scanners and then click your printer in the left pane.

Click the Scan tab, and then click Open Scanner.
If a 'Software for this device is not installed' message displays after you select your printer, click Install, and then follow the instructions to complete the installation.

Click Show Details to view scan settings and options.
Change any settings as necessary, and then click scan.

If this did not work, please come back and let me know what happened when you tried it by clicking on reply to expert so we can continue.
If it did work, please don’t forget to leave a positive rating - it is greatly appreciated.
.
Freddy M. and 6 other Printers Specialists are ready to help you
Customer: replied 2 years ago.

It worked. Thank you Freddy

Expert:  Freddy M. replied 2 years ago.
.
You're welcome and please don't forget to leave a positive rating it is greatly appreciated.
.

Related Printers Questions