Printer Repair Questions? Ask IT Technicians for Answers ASAP
Many thanks for your reply Jason. I would indeed be most grateful for your further help with my photo printing problem. I am not an expert in technical problems, but my present problem is that after I have chosen a photo I want to print, I click onto the edit prompt. I than click on "print" which brings me a choice of formats. I choose the format that I would like (e.g., full pic, two per sheet, four per sheet or nine per sheet, this latter nine per sheet being my usual choice). However, after making my choice I am unable to activate the print prompt at the top LHS of the screen as this is obscured by a blue haze. I have had several attempts at trying to print photos, using different photos each time and different formats, but each time the print prompt remains obscured. I hope you will be able to help me sort this out.
I haven't any idea exactly how a screen share works but if you are happy to guide me through the procedure I am willing to participate.
I am ready right now if you are. If not, perhaps you can suggest a time and I will try to comply with it. Thanks. Gloria
I am ready right now if you are; if not perhaps you could suggest a time and I will then do my best to comply. Many thanks. Gloria
I'm here now so let's start if it's OK for you. Otherwise I will have to leave my PC for a while and get on with some housework.
After I had clicked "run", a message appeared telling me thagt the application could not be started and to contact the application vendor. (If this is going to be too technical for me to handle I may ahve to call it all off and contact one of my local IT firms. Please advise my best course of action).
I don't know - I think it is probably Google but it may be internet explorer. I am sorry but I am a dedicated techphobe!
Is it perhaps time for us to give up. I am beginning to get very confused.
all this to-ing & fro-ing and just not getting anywhere. I really do appreciate your expert help but my tech knowledge is vary much lower than the standard you are used to. Sorry.
Let's stop right now. The application has been installed but obviously to no advantage and I feel that we are now just wasting valuable time.
I don't think so. I feel utterly defeated and deflated. I am grateful for what you have tried to do to help me with this problem but I want to call a halt now and contact a local technician. I am so sorry. My fault - not yours..
I haven't signed to leave a tip as per the prompt. I had already paid £15 up front and wouild be very happy to donate that to you. I am only sorry that your efforts to help me did not work out as I had hoped. May thanks nevertheless. Gloria
The problem is still with me, Jason; it certainly hasn't gone away. However, I am waiting for a local IT guru to come and have a look at the problem and hopefully sort it for me. I am grateful for your offer of further help, but hope I will not have to bother you any more regarding this particular problem. Regards. Gloria