How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Viet - Printer Tech Your Own Question

Viet - Printer Tech
Viet - Printer Tech, Technician
Category: Printers
Satisfied Customers: 35243
Experience:  Troubleshoot printers, scanners, etc.
30037186
Type Your Printers Question Here...
Viet - Printer Tech is online now

Have a similar problem with my A3 HP printer. I have been

Customer Question

Have a similar problem with my A3 HP printer.
I have been using it for two years and now it is saying cannot communicate with printer.
Could it be due to upgrading my Avast Security software?
Submitted: 2 years ago.
Category: Printers
Expert:  Viet - Printer Tech replied 2 years ago.

Hello John! Thank you for your question. I am a licensed printer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. Is the printer wireless? Or is the printer connected to the computer with a USB cable?

Do you have windows xp, vista, or 7, or 8, or mac computer?

Have you tried to do a system restore?

If you disable Avast security / firewall temporarily, does it work?

Please reply at the box below. Thank you

Customer: replied 2 years ago.

USB connection

Vista

yes

Not sure how to disable the Avast

john

Expert:  Viet - Printer Tech replied 2 years ago.
Please try this:

1. Disconnect the printer USB cable from the computer for now.

2. Click on Start\Control Panel\Hardware and Sound\Devices and Printers
, then right-click on that HP printer and remove/delete it for now.

3. Turn on printer and reconnect it to the computer.

4. Wait a bit, and the printer should automatically be reinstalled.

5. Check printing.

Please let me know. Thank you
Customer: replied 2 years ago.

Hasn't automatically been reinstalled

when trying to print test page says printer has been removed

Expert:  Viet - Printer Tech replied 2 years ago.
You were able to remove/delete the hp printer in Devices and Printers right?

Try connecting the printer to another USB port on the computer?

Make sure printer USB cable is pushed all the way in both printer and computer.

Use the USB port at the back of the computer if it's a desktop.

Try with another USB printer cable if you have.

Try connecting a USB drive to the computer to make sure the USB ports are working on the computer.

Thank you
Customer: replied 2 years ago.

yes removed the printer from 'devices and printers'

printer is connected to computer via yellow cat5 cable

connections have been checked

as not USB not possible to try another port

Expert:  Viet - Printer Tech replied 2 years ago.
Do you mean Ethernet / CAT5 cable from printer to modem/router (not computer)? Thank you
Customer: replied 2 years ago.

It is a standard printer yellow cat 5 cable fitted between computer and printer

Expert:  Viet - Printer Tech replied 2 years ago.

Click on Start\Control Panel\Hardware and Sound\Devices and Printers
, then click on Add a printer option at the top, then select the network, wireless... option
, then see if it detects your printer, then add it and check. (make sure printer is powered on.)

Thank you.

Customer: replied 2 years ago.

for some reason it is not detecting that printer

Expert:  Viet - Printer Tech replied 2 years ago.
Can you go to the printer menu/setting, and print its (network) configuration in order to get the printer's IP address? Thank you
Customer: replied 2 years ago.

169.254.125.103

Expert:  Viet - Printer Tech replied 2 years ago.
It looks like IP address is not correct. Go to the printer menu/setting, and reset network / LAN settings, etc. Thank you
Customer: replied 2 years ago.

how do I reset this?

Expert:  Viet - Printer Tech replied 2 years ago.
On the printer's screen, are you able to go to menu/settings/network, etc.? Thank you.

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Engineer John C.

    Engineer John C.

    Computer Science Engineer

    Satisfied Customers:

    4895
    CompTIA A+ Certified and 10 years of experience repairing computers and printers.
< Last | Next >
  • http://ww2.justanswer.com/uploads/CO/ComputEngineer/2012-2-6_20858_20111114201751jalogoold.200x200.64x64.jpg Engineer John C.'s Avatar

    Engineer John C.

    Computer Science Engineer

    Satisfied Customers:

    4895
    CompTIA A+ Certified and 10 years of experience repairing computers and printers.
  • http://ww2.justanswer.com/uploads/LO/LongTermTech/SMILE4LARGE500by500.64x64.GIF Russell H.'s Avatar

    Russell H.

    Printer and Office

    Satisfied Customers:

    1974
    11+ yrs experience, inkjets & lasers, from huge to portable
  • http://ww2.justanswer.com/uploads/WA/wa94sound/2012-6-6_202633_iStock000007010121Small.64x64.jpg Bernie's Avatar

    Bernie

    Printer Technician

    Satisfied Customers:

    1838
    6+ years experience, Microsoft MCDST/CompTia A+ Certified
  • http://ww2.justanswer.com/uploads/SH/Shefin/2012-6-6_17328_1.64x64.jpg Shefin's Avatar

    Shefin

    Printer and Office Equip. Specialist

    Satisfied Customers:

    1161
    Working as tech support specialist with a worldwide computer manufacturer.
  • http://ww2.justanswer.com/uploads/PC/PCDrMiller/2012-9-19_33625_JasonMiller2012.64x64.jpg PCDrMiller's Avatar

    PCDrMiller

    Technician

    Satisfied Customers:

    699
    IT Specialist, Print Server Administrator, MFP expert
  • http://ww2.justanswer.com/uploads/DI/dimmusacio/2012-1-26_194857_JA2.64x64.jpg Freddy M.'s Avatar

    Freddy M.

    Technician

    Satisfied Customers:

    413
    Years of experience
  • http://ww2.justanswer.com/uploads/DM/DMacon7/2011-4-19_165749_DwightHeadshot3.64x64.jpg Printer Doctor's Avatar

    Printer Doctor

    Sr. Printer Technician

    Satisfied Customers:

    390
    10,000+ hrs direct troubleshoot, repair and rebuilding hp, Lexmark/Dell inkjet and laser printers
 
 
 

Related Printers Questions