Hello John! Thank you for your question. I am a licensed printer professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. Is the printer wireless? Or is the printer connected to the computer with a USB cable?Do you have windows xp, vista, or 7, or 8, or mac computer?Have you tried to do a system restore?If you disable Avast security / firewall temporarily, does it work?Please reply at the box below. Thank you
Not sure how to disable the Avast
Hasn't automatically been reinstalled
when trying to print test page says printer has been removed
yes removed the printer from 'devices and printers'
printer is connected to computer via yellow cat5 cable
connections have been checked
as not USB not possible to try another port
It is a standard printer yellow cat 5 cable fitted between computer and printer
Click on Start\Control Panel\Hardware and Sound\Devices and Printers, then click on Add a printer option at the top, then select the network, wireless... option, then see if it detects your printer, then add it and check. (make sure printer is powered on.)Thank you.
for some reason it is not detecting that printer
how do I reset this?