Hello and thank you for choosing JA for your IT support needs.
Sorry that you are having this issue, but I have the proper solution for you.
Please do me a favor and remove the Printhead make sure that the ink cartridges are removed from the Printhead.
Then do the the following:
Step 1 - Remove the ink tanks and printer head. Remove the ink tanks from the printer head (tank holder) and seal them in a zip lock or other sealable plastic bag. Set them aside, preferably propped upright.
Next remove the printer head (it snaps out). NOTE: You may want to wear latex gloves to help keep ink off your hands.
Step 2 - Soak the printer head. There are multiple suggestions on ways to clean the printer head and all have some variation on the following:
Alternative Soak Method:Mix a 50/50 solution of warm water and Windex and place in a shallow container, enough to cover the base of the printer head and ink ports. Leave for 2 hours while agitating the unit occasionally. Remove from the mix and lightly scrub the base and internal ink ports with an old soft toothbrush. Do not scrub the gold contacts but don't be concerned if they get wet. Return the unit to the mix for another 2 hours and agitate occasionally. Remove and scrub again as before.
Step 3 - Flush the printer head with water.
Step 4 - Dry the printer head and replace.
Variations on the Above Steps
Preventive MaintenanceIt's a good idea to regularly conduct preventive maintenance on your inkjet printer to prevent it from developing clogged printer heads. Printer heads become blocked for a number of reasons, but the most common is simply that the ink cartridge and the printer head have dried out. Never let the printer stand with an empty cartridge. Either fit a fresh one, or seal the print head unit in a plastic bag with a few drops of water for humidity. Since print heads become clogged when not used for long periods of time, regularly print a page or two to keep the print heads clear. Some experts say that it is better to print one colorful page a week than to run a printer cleaning cycle, because doing so uses a lot less ink. Ideally, printer cleaning cycles should be started once a week to prevent the printer head from getting clogged.
There are other more ink-efficient ways to be able to clean printer heads that will prevent their clogging just as effectively as running the printer's cleaning cycle:
This process takes three hours or so unless you do the modified option.
Now if this does not work after doing these procedures. The Last step is to buy a Printhead. They are $25 and up on Ebay and Amazon.
Please chime in when ready....