Hi, My name is ***** ***** i will be assisting you
Try to manually grab the printhead and gently (use force if necessary, but be slow about it, not a sharp jerking motion) slide it over to the side, so you can see on both sides of it ,as well as under it.
blow air in the printing area to dislodge anything that might be getting stuck
You can also try taking a piece of thick paper like card stock, and sliding it (from the front, where a printed page would come out) under the carriage, to dislodge anything that may be under it.
turn on and check if you still get the error or it goes off
Why has she stepped out?? Before we have had time ti try the piece of thick paper???
I don't want to pay for this 'help'!!!
oh please Michell stepped out again before I had time to see she had stepped back!!!
Right- good- thanks but so far no success with what we have tried.:-)
Please what is happening - just locating a piece of stiff card...
even if my status shows stepped out i am still online and working on your case
please turn off and unplug power cord
keep the ON button pressed for 10 secs
wait for 2 mins
plug in power cord and turn on
Thanks -have tried pushing paper in as suggested and will now try switching on again.
let me know if error repeats
just waiting the two mins
Oh dear-just got the same carriage jammed message
was there any paper jam recently in the printer
It was not as though I had been printing - The jammed message came when I had just switched the pc on -
ok and now after trying the above steps does the carraige move freely or seems to be stuck at one end
No paper jammed - husband just tried moving the stiff paper in again - no joy.
Yes carriage is still stuck at one end.
when you turn on does it give any grinding sound
Yes it does -similar to the sound you would expect to hear to begin with...
ok so no abnormal noises as such
its the normal starytup sound
how old is this printer
Probably 3/4 years old - but do not do a lot of printing-
now there are possibilities..either there is something stuck or there is an internal carriage jam. i will give below the manual cleaning that we can try....you can try these steps to remove any obstruction that could have caused this...
remove the cartridge...turn off the unit....unplug the power cable...manually slide the carriage assembly\ printhead back and forth(atleats try moving it ..if its stuck, try the next step)also clean the rail against which the assembly slides with a tissue ensuring that there is no ink residue on itclean the golden contacts of the cartridges and the printhead with a cotton swab dipped in little alcoholonce these steps have been done follow the below steps as wellmanually move the printhead to far lefton the far right there is a little white plastic tab that is spring loadedjust check that if its not getting jammedpush the tab towards the front of the printeronce done just turn on and check the status
if still error repeats turn off and unplug power cord
lift printer upside down and shake a bit
then turn on and check
let me know the status
Well have now tried turning it upside down and shaking it a bit - and still no good.
well the symptoms seem not to be good
i am afraid that i have to be the one to inform you that this is indeed an internal carriage jam
all steps possible to clear it manually seem to have not helped and clearing this would require the printer to be disassembled
the unit would need to be service to clear the jam
you will need to get the printer serviced. once the jam is cleared the printer would work as normal
let me know if you have any questions
i hope you understand that in case of hardware fault or mechanical jam i can only suggest steps to rectify it but cannot make a bad part work again or clear an internal jamlet me know if you have any questionsplease click on smiley face\stars to rate my service if you are satisfied with the information recievedThanks for choosing just answer
Thanks -sorry problem not solved on this route.
i understand that i have not bee bale to fix this for you
but please understand that through remote access i can only suggest what is the cause of the error..had the cleaning steps worked out and problem would have bene fixed for this same information you would have rated me good
since its an internal jam that you cannot clear yourself, you have rated me negatively
i would appreciate if you would consider rerating my service as i have give you the correct information about this issue
hoping for your reconsideration on my rating
thanks for choosing just answer