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Michelle
Michelle, Printer Expert
Category: Printers
Satisfied Customers: 5705
Experience:  B.Sc. Computer Science with Honors
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paper comes through fast with nothing on it!

Customer Question

paper comes through fast with nothing on it!I am trying to print an email.I've done it before with no problem!

Submitted: 3 years ago.
Category: Printers
Expert:  Michelle replied 3 years ago.
Michelle :

Hi, My name is ***** ***** i will be assisting you

Michelle :

Please let me know the make and model of the printer

Michelle :

also let me know the operating system installed on your computer

JACUSTOMER-e01wlksz- :

epsonXP-415 I'm ot sure what you mean by system sorry

Michelle :

do you have windows ormacos

JACUSTOMER-e01wlksz- :

I have no idea

Michelle :

on your computer is it windows xp, vista, windows 7 or 8 or macosx

JACUSTOMER-e01wlksz- :

windows7

Michelle :

ok..

Michelle :

do other doucments print fine or nothing is printing

JACUSTOMER-e01wlksz- :

nothing

Michelle :

ok..when was the last time it printed fine

Michelle :

and one last question..how is printer connected to computer..usb or wifi

JACUSTOMER-e01wlksz- :

a few weeks ago.I don't do much

Michelle :

ok...

JACUSTOMER-e01wlksz- :

wifi

Michelle :

thanks for the information

Michelle :

please click start..devices and printers..right click on printer icon..printer properties..print test page

Michelle :

let me know if test page prints or not

JACUSTOMER-e01wlksz- :

can't find props or print test page

Michelle :

do you see the printer icon

JACUSTOMER-e01wlksz- :

yes on google chrome at top right

Michelle :

no that is not what we are looking at

Michelle :

click star button on bottom left...click devices and printers

Michelle :

let me know if you see the epson icon

JACUSTOMER-e01wlksz- :

where else can Ifind the icon

Michelle :

seems you are unbale to find the opions

Michelle :

options

Michelle :

would you like me to remote access and fix this for you

JACUSTOMER-e01wlksz- :

yes please

Michelle :

however there is an additional charge of 20$ for this service

Michelle :

let me know if you would like me to remote access

JACUSTOMER-e01wlksz- :

how much in pounds?

Michelle :

12.78

JACUSTOMER-e01wlksz- :

ok

Michelle :

i will send you the offer

Michelle :

give me a moment

Michelle :

i have sent the offer

Michelle :

you can check your email

Michelle :

you need to accept it and then i can initiate the remote service

JACUSTOMER-e01wlksz- :

accepted

Michelle :

ok..thanks

Michelle :

now i will give you the link for remote access software

Michelle :

click here

Michelle :

in the page that opens click on green button that says start working with ammy admin

Michelle :

run the file

Michelle :

once the ammyy window opens, let me know the id mentioned on left side

JACUSTOMER-e01wlksz- :

AAv3exe

Michelle :

yes..click on it and run

Michelle :

once the ammyy window opens..let me know the id on left side

JACUSTOMER-e01wlksz- :

AA-v3xe

Michelle :

double click on aa-v3eexe

Michelle :

once the ammy window opens let me know the id on left side

Michelle :

it would be numbers

Expert:  Michelle replied 3 years ago.
Our chat has ended, but you can still continue to ask me questions here until you are satisfied with your answer. Come back to this page to view our conversation and any other new information.

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Expert:  Michelle replied 3 years ago.
Please let me know whenever you are online
i will take a remote access ...
Michelle and other Printers Specialists are ready to help you
Customer: replied 3 years ago.

I have sorted the problem myself but thank you for your patience and the help you gave an old lady!!!

Expert:  Michelle replied 3 years ago.
you are most welcome
wishing you the best of good health