How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Michelle Your Own Question

Michelle
Michelle, Printer Expert
Category: Printers
Satisfied Customers: 5248
Experience:  B.Sc. Computer Science with Honors
26798893
Type Your Printers Question Here...
Michelle is online now

paper comes through fast with nothing on it!

Customer Question

paper comes through fast with nothing on it!I am trying to print an email.I've done it before with no problem!

Submitted: 2 years ago.
Category: Printers
Expert:  Michelle replied 2 years ago.
Michelle :

Hi, My name is ***** ***** i will be assisting you

Michelle :

Please let me know the make and model of the printer

Michelle :

also let me know the operating system installed on your computer

JACUSTOMER-e01wlksz- :

epsonXP-415 I'm ot sure what you mean by system sorry

Michelle :

do you have windows ormacos

JACUSTOMER-e01wlksz- :

I have no idea

Michelle :

on your computer is it windows xp, vista, windows 7 or 8 or macosx

JACUSTOMER-e01wlksz- :

windows7

Michelle :

ok..

Michelle :

do other doucments print fine or nothing is printing

JACUSTOMER-e01wlksz- :

nothing

Michelle :

ok..when was the last time it printed fine

Michelle :

and one last question..how is printer connected to computer..usb or wifi

JACUSTOMER-e01wlksz- :

a few weeks ago.I don't do much

Michelle :

ok...

JACUSTOMER-e01wlksz- :

wifi

Michelle :

thanks for the information

Michelle :

please click start..devices and printers..right click on printer icon..printer properties..print test page

Michelle :

let me know if test page prints or not

JACUSTOMER-e01wlksz- :

can't find props or print test page

Michelle :

do you see the printer icon

JACUSTOMER-e01wlksz- :

yes on google chrome at top right

Michelle :

no that is not what we are looking at

Michelle :

click star button on bottom left...click devices and printers

Michelle :

let me know if you see the epson icon

JACUSTOMER-e01wlksz- :

where else can Ifind the icon

Michelle :

seems you are unbale to find the opions

Michelle :

options

Michelle :

would you like me to remote access and fix this for you

JACUSTOMER-e01wlksz- :

yes please

Michelle :

however there is an additional charge of 20$ for this service

Michelle :

let me know if you would like me to remote access

JACUSTOMER-e01wlksz- :

how much in pounds?

Michelle :

12.78

JACUSTOMER-e01wlksz- :

ok

Michelle :

i will send you the offer

Michelle :

give me a moment

Michelle :

i have sent the offer

Michelle :

you can check your email

Michelle :

you need to accept it and then i can initiate the remote service

JACUSTOMER-e01wlksz- :

accepted

Michelle :

ok..thanks

Michelle :

now i will give you the link for remote access software

Michelle :

click here

Michelle :

in the page that opens click on green button that says start working with ammy admin

Michelle :

run the file

Michelle :

once the ammyy window opens, let me know the id mentioned on left side

JACUSTOMER-e01wlksz- :

AAv3exe

Michelle :

yes..click on it and run

Michelle :

once the ammyy window opens..let me know the id on left side

JACUSTOMER-e01wlksz- :

AA-v3xe

Michelle :

double click on aa-v3eexe

Michelle :

once the ammy window opens let me know the id on left side

Michelle :

it would be numbers

Expert:  Michelle replied 2 years ago.
Our chat has ended, but you can still continue to ask me questions here until you are satisfied with your answer. Come back to this page to view our conversation and any other new information.

What happens now?

If you haven’t already done so, please rate your answer above. Or, you can reply to me using the box below.
Expert:  Michelle replied 2 years ago.
Please let me know whenever you are online
i will take a remote access ...
Michelle, Printer Expert
Category: Printers
Satisfied Customers: 5248
Experience: B.Sc. Computer Science with Honors
Michelle and 3 other Printers Specialists are ready to help you
Customer: replied 2 years ago.

I have sorted the problem myself but thank you for your patience and the help you gave an old lady!!!

Expert:  Michelle replied 2 years ago.
you are most welcome
wishing you the best of good health

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Engineer John C.

    Engineer John C.

    Computer Science Engineer

    Satisfied Customers:

    4895
    CompTIA A+ Certified and 10 years of experience repairing computers and printers.
< Previous | Next >
  • http://ww2.justanswer.com/uploads/CO/ComputEngineer/2012-2-6_20858_20111114201751jalogoold.200x200.64x64.jpg Engineer John C.'s Avatar

    Engineer John C.

    Computer Science Engineer

    Satisfied Customers:

    4895
    CompTIA A+ Certified and 10 years of experience repairing computers and printers.
  • http://ww2.justanswer.com/uploads/LO/LongTermTech/SMILE4LARGE500by500.64x64.GIF Russell H.'s Avatar

    Russell H.

    Printer and Office

    Satisfied Customers:

    1980
    11+ yrs experience, inkjets & lasers, from huge to portable
  • http://ww2.justanswer.com/uploads/WA/wa94sound/2012-6-6_202633_iStock000007010121Small.64x64.jpg Bernie's Avatar

    Bernie

    Printer Technician

    Satisfied Customers:

    1838
    6+ years experience, Microsoft MCDST/CompTia A+ Certified
  • http://ww2.justanswer.com/uploads/SH/Shefin/2012-6-6_17328_1.64x64.jpg Shefin's Avatar

    Shefin

    Printer and Office Equip. Specialist

    Satisfied Customers:

    1166
    Working as tech support specialist with a worldwide computer manufacturer.
  • http://ww2.justanswer.com/uploads/PC/PCDrMiller/2012-9-19_33625_JasonMiller2012.64x64.jpg PCDrMiller's Avatar

    PCDrMiller

    Technician

    Satisfied Customers:

    699
    IT Specialist, Print Server Administrator, MFP expert
  • http://ww2.justanswer.com/uploads/DI/dimmusacio/2012-1-26_194857_JA2.64x64.jpg Freddy M.'s Avatar

    Freddy M.

    Technician

    Satisfied Customers:

    413
    Years of experience
  • http://ww2.justanswer.com/uploads/DM/DMacon7/2011-4-19_165749_DwightHeadshot3.64x64.jpg Printer Doctor's Avatar

    Printer Doctor

    Sr. Printer Technician

    Satisfied Customers:

    390
    10,000+ hrs direct troubleshoot, repair and rebuilding hp, Lexmark/Dell inkjet and laser printers