Hi, My name is ***** ***** i will be assisting you
please let me know the operating system installed on your computer
I've just seen that you have answered my problem with my HP printers. The HP Officejet Pro 8000 is a fairly old printer, about 5 or 6 years old but I was disappointed that HP no longer provide printheads for this printer and I have had to source them elsewhere.
My society purchased the HP6700 only last year and the magenta cartridges no longer print correctly although they are brand new HP933 cartridges. There is always a white line through the the magenta colour when I do a print off in colour and I have contacted HP help and after performing 3 deep cleans, the problem was still there and the assistant said there was nothing further he could do and offered me a 20% discount on a newer model, I think it was an HP8620.
I'm afraid at this point I had had enough and declined the offer.
Sorry: The OS on my computer is Windows 7 HP
thanks for the details
so currently you are facing this issue with hp 8000 or hp 6700 or both