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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 5283
Experience:  Working as tech support specialist with a worldwide computer manufacturer.
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My new HP 5640 will only print one sided

Resolved Question:

My new HP 5640 will only print one sided
Submitted: 2 years ago.
Category: Printers
Expert:  Shefin replied 2 years ago.
Shefin :
Hello! Thank you for your question. I am Shefin and I look forward to helping you with your issue today.
Shefin :
Please let me know when you are ready.
Customer:

Ready now

Shefin :
May I know the operating system you are using? Is it Windows 7?
Customer:

Windows 8.1

Shefin :

Right-click or touch and hold the bottom left side of the screen to open the menu. From the menu, click or tap Control Panel, and then click or tap View devices and printers.

Customer:

Sorry. I don't know how to open the menu

Shefin :

Type the name of your printer in the search box, press Enter, and then double-click your printer's icon.

Shefin :

Can I access your computer remotely and help you setup double sided printing?

Customer:

Yes please do it. This printer is new yesterday.

Shefin :

Please wait.

Shefin :

Please go to the link below, click I agree, download and install the client software.

Shefin :
If you appreciate my service, please rate it EXCELLENT by clicking the EXCELLENT smiley face and clicking Submit.
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Expert:  Shefin replied 2 years ago.
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