How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Michelle Your Own Question

Michelle
Michelle, Printer Expert
Category: Printers
Satisfied Customers: 4766
Experience:  B.Sc. Computer Science with Honors
26798893
Type Your Printers Question Here...
Michelle is online now

When in Chrome, my pc (Packard Bell) running Windows 7 will

Resolved Question:

When in Chrome, my pc (Packard Bell) running Windows 7 will not recognise my Epson SX415 printer. All other applications do, so it seems like a Chrome problem. I have uninstalled & reinstalled Chrome and also the printer and reset the Chrome settings - all to no avail. Any ideas?
Submitted: 2 years ago.
Category: Printers
Expert:  Michelle replied 2 years ago.
Michelle :

Hi my name is ***** ***** I will be the expert working with you today to help resolve your problem.

Michelle :

when you try to print something from the chrome browser it doesnt print am i correct

Customer:

yes, the message "printer is not ready to print" comes up in the dialogue box and the ink cartridges are greyed out. Note that the problem is only in Chrome mode

Michelle :

Please let me know your choice.

you want me to remote access and fix the scanner problem right in front of you

or

you want me to give you steps and you can follow then and let me know how it goes.

Customer:

please try remote

Michelle :

ok

Michelle :

click on the link

Michelle :

then click on the green button and install ammyy

Michelle :

let me know the "your code" number

Customer:

id 43109503

Customer:

id 43109503 ip192.168.1.67

Michelle :

i am connected now

Customer:

ok

Michelle :

please tell me how is the printer connected to the computer

Customer:

cable

Michelle :

you mean usb cable correct?

Customer:

yes

Michelle :

ok thanks for confirming

Michelle :

Problem fixed using remote access

Customer:

printer was charging ink but now printing

Michelle :

the problem is fixed .

Customer:

printed ok

Michelle :

is there anything else i may assist you with.

Customer:

if we are still connected, can you just take screen back to where you changed the selected printer please in case it happens again

Michelle :

i will just show you by clicking on it.

Michelle :

Please click on the smiley face at the bottom of the screen to rate my level of satisfaction and hit submit and ok to close.

Michelle :

Thank you i will exit from the remote screen now

Michelle :

have a good day.

Customer:

have clicked on Excellent smiley

Michelle, Printer Expert
Category: Printers
Satisfied Customers: 4766
Experience: B.Sc. Computer Science with Honors
Michelle and 4 other Printers Specialists are ready to help you

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Engineer John C.

    Engineer John C.

    Computer Science Engineer

    Satisfied Customers:

    4895
    CompTIA A+ Certified and 10 years of experience repairing computers and printers.
< Previous | Next >
  • http://ww2.justanswer.com/uploads/CO/ComputEngineer/2012-2-6_20858_20111114201751jalogoold.200x200.64x64.jpg Engineer John C.'s Avatar

    Engineer John C.

    Computer Science Engineer

    Satisfied Customers:

    4895
    CompTIA A+ Certified and 10 years of experience repairing computers and printers.
  • http://ww2.justanswer.com/uploads/LO/LongTermTech/SMILE4LARGE500by500.64x64.GIF Russell H.'s Avatar

    Russell H.

    Printer and Office

    Satisfied Customers:

    1977
    11+ yrs experience, inkjets & lasers, from huge to portable
  • http://ww2.justanswer.com/uploads/WA/wa94sound/2012-6-6_202633_iStock000007010121Small.64x64.jpg Bernie's Avatar

    Bernie

    Printer Technician

    Satisfied Customers:

    1838
    6+ years experience, Microsoft MCDST/CompTia A+ Certified
  • http://ww2.justanswer.com/uploads/SH/Shefin/2012-6-6_17328_1.64x64.jpg Shefin's Avatar

    Shefin

    Printer and Office Equip. Specialist

    Satisfied Customers:

    1163
    Working as tech support specialist with a worldwide computer manufacturer.
  • http://ww2.justanswer.com/uploads/PC/PCDrMiller/2012-9-19_33625_JasonMiller2012.64x64.jpg PCDrMiller's Avatar

    PCDrMiller

    Technician

    Satisfied Customers:

    699
    IT Specialist, Print Server Administrator, MFP expert
  • http://ww2.justanswer.com/uploads/DI/dimmusacio/2012-1-26_194857_JA2.64x64.jpg Freddy M.'s Avatar

    Freddy M.

    Technician

    Satisfied Customers:

    413
    Years of experience
  • http://ww2.justanswer.com/uploads/DM/DMacon7/2011-4-19_165749_DwightHeadshot3.64x64.jpg Printer Doctor's Avatar

    Printer Doctor

    Sr. Printer Technician

    Satisfied Customers:

    390
    10,000+ hrs direct troubleshoot, repair and rebuilding hp, Lexmark/Dell inkjet and laser printers