Hi my name is ***** ***** I will be the expert working with you today to help resolve your problem.
when you try to print something from the chrome browser it doesnt print am i correct
yes, the message "printer is not ready to print" comes up in the dialogue box and the ink cartridges are greyed out. Note that the problem is only in Chrome mode
Please let me know your choice.you want me to remote access and fix the scanner problem right in front of youoryou want me to give you steps and you can follow then and let me know how it goes.
please try remote
click on the link
then click on the green button and install ammyy
let me know the "your code" number
id 43109503 ip192.168.1.67
i am connected now
please tell me how is the printer connected to the computer
you mean usb cable correct?
ok thanks for confirming
Problem fixed using remote access
printer was charging ink but now printing
the problem is fixed .
is there anything else i may assist you with.
if we are still connected, can you just take screen back to where you changed the selected printer please in case it happens again
i will just show you by clicking on it.
Please click on the smiley face at the bottom of the screen to rate my level of satisfaction and hit submit and ok to close.
Thank you i will exit from the remote screen now
have a good day.
have clicked on Excellent smiley