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Ask Freddy M. Your Own Question
Freddy M.
Freddy M., Technician
Category: Printers
Satisfied Customers: 18398
Experience:  Years of experience
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Stylus SX425W. Paper going through without print.

Customer Question

Stylus SX425W. Paper going through without print.
Submitted: 3 years ago.
Category: Printers
Expert:  Freddy M. replied 3 years ago.
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Hello my name is***** look forward to assisting and am very sorry to hear that you are having this problem.
I want to warn you that it is possible you will need to replace a part in order to fix this.
There are a few different things that can cause this and a couple different parts so we would need to troubleshoot to find out for sure.
Does the same thing happen if you make a copy fgrom the scanner glass?
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Customer: replied 3 years ago.

YES THE SAME THING HAPPENS. I HAVE RECENTLY INSTALLED A NEW KEY BOARD. I DON'T SUPPOOSE THIS WOULD MAKE ANY DIFFERENCE?

Expert:  Freddy M. replied 3 years ago.
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Unfortunately no it would not, especially if the same thing happens from the scanner glass as that is independent of anything on the computer. Have you tried cleaning it at all yet?
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Customer: replied 3 years ago.

nO HAVE NOT TRIED CLEANING BUT WILL GIVE IT A GO.

Expert:  Freddy M. replied 3 years ago.
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Let's try doing a manual cleaning of the machine and see if that helps at all.
If you have any trouble or get stuck at any point please let me know so I can help you.

Remove all the ink cartridges from the machine.
Then clean the contacts on the cartridges as well as inside the machine itself.
Do this with a small amount of warm water on a cotton swab until no ink comes off on the swab.
If any of the other cartridges are low, empty, leaking or bulging replace them.

Now once you have done all of that turn off the machine and unplug it for 70 seconds
Plug it back it and wait for the insert cartridges message
Insert the cartridges and check to see if the problem is still there.

If this did not work please come back and let me know by clicking on reply to expert so we can continue.
If it did work please don’t forget to leave a positive rating it is greatly appreciated.

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Freddy M. and 2 other Printers Specialists are ready to help you
Customer: replied 3 years ago.

i THOUGHT i WOULD CHECK ALL THE PLUGS. hEY PRESTO THE PRINTER IS NOW WORKING.

Expert:  Freddy M. replied 3 years ago.
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I am glad to hear it and I hope you have a wonderful day.
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