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Ask Michelle Your Own Question

Michelle
Michelle, Printer Expert
Category: Printers
Satisfied Customers: 4667
Experience:  B.Sc. Computer Science with Honors
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XP750 installed two weeks ago and registered. Microsoft7 computer.

Customer Question

XP750 installed two weeks ago and registered. Microsoft7 computer. Old printer keeps reappearing greyed out in Devices and Printers greyed out and repeatedly removed. Today both printers are greyed out and new one show at bottom as in default.
Submitted: 2 years ago.
Category: Printers
Expert:  Michelle replied 2 years ago.
Michelle :

Hi, My name is ***** ***** i will be assisting you

Michelle :

please let me know the make and model of both the old and ndew printer

Michelle :

also let me know that how are you connecting printer to computer..usb or wifif

JACUSTOMER-e7k2kfyl- :

Former computer Epson 50 Photo, new one EpsonXP 750, usb to HP computer Microsoft 7.

Michelle :

ok...

Michelle :

so as of now does the new printer show up

JACUSTOMER-e7k2kfyl- :

Apologies for delay. I thought I had been terminated when told someone else had registered my email address!

Michelle :

no issues at all

Michelle :

does the new printer show up in control panel under devices and printers

JACUSTOMER-e7k2kfyl- :

Both show up greyed out.

Michelle :

ok no worries

Michelle :

i will help you in fixing this

Michelle :

please note that anytime this chat window closes you can reopen this chat from just answer email by clicking on view answer

JACUSTOMER-e7k2kfyl- :

If I click on XP750 an image appears at bottom stating it is IN DEFAULT

Michelle :

now open control panel..programs and features..add remove programs

Michelle :

let me know that do you see any software listed for the epson 50 photo

JACUSTOMER-e7k2kfyl- :

Epson 50 uninstall with blank to right of that

Michelle :

right click on it and uninstall

Michelle :

let me know once done

JACUSTOMER-e7k2kfyl- :

I got the uninstall panel but OK is greyed out.

Michelle :

ok...

Michelle :

seems it a corrupted file

Michelle :

i will give you the link for a free uninstaller software that we can use

Michelle :

before that lets check one more setting

Michelle :

click start..devices and printers

Michelle :

right click on xp50 and remove \delete

Michelle :

does the printer get deleted

JACUSTOMER-e7k2kfyl- :

No, same greyed out OK

Michelle :

ok

Michelle :

click on below link and download the 30 days free trial

Michelle :

once installed use the software to select epson 50 and uninstall

JACUSTOMER-e7k2kfyl- :

No joy

Michelle :

ok

Michelle :

ok right click on the xp750 icon and click on properties

Michelle :

then click on print test page

Michelle :

let me know if that prints

JACUSTOMER-e7k2kfyl- :

Icon had come back to black and printed Ok. Can I check if it will now print emails? This is where I have always had to delete the old printer's greyed image.

Michelle :

yes please try

Michelle :

and let me know the status

JACUSTOMER-e7k2kfyl- :

It printed an email Ok but still will not print photo attachments. It gets as far as choosing size of print required then that disappears back to the photo attachment.

Michelle :

seems taht could be a driver issue

Michelle :

didyou install the driver software

Michelle :

you can click on link above and downlaod and run the software updater

JACUSTOMER-e7k2kfyl- :

as far as I know I followed the instructions and CD with the printer religiously. As a retired law lecturer I tend to do that. Should I reinstall the printer?

Michelle :

no

Michelle :

just run the software updater downlaod

Michelle :

that should install anything that might be missing

JACUSTOMER-e7k2kfyl- :

Where do I find that please?

Michelle :

click on link i just gave above in chat

Michelle :

then in the list of softwares the software updater should be the very first link

JACUSTOMER-e7k2kfyl- :

Sorry I missed the link. I thought you were asking about installing. I t will take some time to install the several drivers, particularly as there seems to be a problem with thwe only one I tried!

Michelle :

ok

Michelle :

let me know whever tat's done

Michelle :

i will be online for you

Michelle :

i might show as stepped out of chat but will be online and once you post me a message i will enter the chat

JACUSTOMER-e7k2kfyl- :

Four installed OK. One cannot be installed in my system.

Michelle :

ok..try a print and let me know

Michelle :

try printing the attachment you faced an issue with

JACUSTOMER-e7k2kfyl- :

Updaters installed except one which cannot be installed in my system

Michelle :

did you try printing the attachemnet

JACUSTOMER-e7k2kfyl- :

Updaters installed apart from one which cannot be installed in my system

Michelle :

that is fine we can check that update later

Michelle :

have you tried printing now

Michelle :

is the printer printing

JACUSTOMER-e7k2kfyl- :

My last message typed and sent twice not appearing on my screen

Michelle :

are you getting my messages

Michelle :

it seems you are not getting my message

Michelle :

i will switch to q and a mode

Expert:  Michelle replied 2 years ago.
Our chat has ended, but you can still continue to ask me questions here until you are satisfied with your answer. Come back to this page to view our conversation and any other new information.

What happens now?

If you haven’t already done so, please rate your answer above. Or, you can reply to me using the box below.
Expert:  Michelle replied 2 years ago.
it seems there was a problem with chat and my messages were not getting through to you
let me know that after installing the updates as you able to print now
Customer: replied 2 years ago.

All updates installed except one which cannot be installed in my system. Sorry I took so long. Emails print ok but still not photo attachments received. Old printer still greyed out in Devices and Printers as no instructions with the uninstaller and afraid of losing things inadvertentlay. Sorry to be such a pain.

Expert:  Michelle replied 2 years ago.
would it be fine if i remote access and check the settings out
Customer: replied 2 years ago.

Yes please.

Expert:  Michelle replied 2 years ago.
please open the below link and in the page that opens click on start full version green button
www.teamviewer.com
once installed let me know the id and password

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