Hi, My name is ***** ***** i will be assisting you
please let me know the make and model of both the old and ndew printer
also let me know that how are you connecting printer to computer..usb or wifif
Former computer Epson 50 Photo, new one EpsonXP 750, usb to HP computer Microsoft 7.
so as of now does the new printer show up
Apologies for delay. I thought I had been terminated when told someone else had registered my email address!
no issues at all
does the new printer show up in control panel under devices and printers
Both show up greyed out.
ok no worries
i will help you in fixing this
please note that anytime this chat window closes you can reopen this chat from just answer email by clicking on view answer
If I click on XP750 an image appears at bottom stating it is IN DEFAULT
now open control panel..programs and features..add remove programs
let me know that do you see any software listed for the epson 50 photo
Epson 50 uninstall with blank to right of that
right click on it and uninstall
let me know once done
I got the uninstall panel but OK is greyed out.
seems it a corrupted file
i will give you the link for a free uninstaller software that we can use
before that lets check one more setting
click start..devices and printers
right click on xp50 and remove \delete
does the printer get deleted
No, same greyed out OK
click on below link and download the 30 days free trial
once installed use the software to select epson 50 and uninstall
ok right click on the xp750 icon and click on properties
then click on print test page
let me know if that prints
Icon had come back to black and printed Ok. Can I check if it will now print emails? This is where I have always had to delete the old printer's greyed image.
yes please try
and let me know the status
It printed an email Ok but still will not print photo attachments. It gets as far as choosing size of print required then that disappears back to the photo attachment.
seems taht could be a driver issue
didyou install the driver software
you can click on link above and downlaod and run the software updater
as far as I know I followed the instructions and CD with the printer religiously. As a retired law lecturer I tend to do that. Should I reinstall the printer?
just run the software updater downlaod
that should install anything that might be missing
Where do I find that please?
click on link i just gave above in chat
then in the list of softwares the software updater should be the very first link
Sorry I missed the link. I thought you were asking about installing. I t will take some time to install the several drivers, particularly as there seems to be a problem with thwe only one I tried!
let me know whever tat's done
i will be online for you
i might show as stepped out of chat but will be online and once you post me a message i will enter the chat
Four installed OK. One cannot be installed in my system.
ok..try a print and let me know
try printing the attachment you faced an issue with
Updaters installed except one which cannot be installed in my system
did you try printing the attachemnet
Updaters installed apart from one which cannot be installed in my system
that is fine we can check that update later
have you tried printing now
is the printer printing
My last message typed and sent twice not appearing on my screen
are you getting my messages
it seems you are not getting my message
i will switch to q and a mode
All updates installed except one which cannot be installed in my system. Sorry I took so long. Emails print ok but still not photo attachments received. Old printer still greyed out in Devices and Printers as no instructions with the uninstaller and afraid of losing things inadvertentlay. Sorry to be such a pain.