Hello John! Thank you for your question. I am a licensed printer professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. Is the printer connected to the computer with a USB cable? Or is the printer wireless?Can we do a remote support session, so we can chat, and I will be able to help you directly?Please reply at the box below. Thank you,
connected by usb to computer
I don't know what a remote support session?
Again 2nd time OK
Working on issue. Thank you,