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Michelle
Michelle, Printer Expert
Category: Printers
Satisfied Customers: 5497
Experience:  B.Sc. Computer Science with Honors
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I have a Canon Pixma 620 printer. It has worked well for several

Resolved Question:

I have a Canon Pixma 620 printer. It has worked well for several years. When I tried to print an A4 from an e-mail, it told me to load the BACK tray as no paper.
There was paper in BOTTOM tray where it should have come from! Any ideas?
Submitted: 2 years ago.
Category: Printers
Expert:  Michelle replied 2 years ago.
Michelle :

Hi, My name is ***** ***** i will be assisting you

Michelle :

please let me now the operating system installed on your computer

Customer:

Wifi connected to Apple Computer. I am not terribly computer literate1 Hope this is what you need

Michelle :

yes that is what i needed

Michelle :

have you tried printing any other type of document

Customer:

yes, it will print out from the back on photo paper. It printed the voucher from e-mail that should have been on A4

Michelle :

ok seems to be a settings issue

Michelle :

how are you accessing your email

Michelle :

on chrome or safari

Michelle :

or some other browser

Customer:

Safari

Michelle :

ok..give me one moment please

Michelle :

File -> Print...under page setup settings ensure that papaer size is set to A4

Customer:

The File is the one at top of e-mail page?

Customer:

I've never had to change it before, only when I print photos

Michelle :

i know but i would like to check if that setting makes any difference

Michelle :

please set it to a4 and let me know if it prints or not

Customer:

How do i stay on line with you, and go and do that on my printer with an e-mail? I warned you I'm not computer literate. Am an OAP!!

Michelle :

you can minimise this window

Michelle :

press the yellow button on top left

Michelle :

if anyhow this chat closes you can reopen it from just answer email by clicking on view answer

Customer:

Is that the 2 arrows in right had corner?

Michelle :

no ..

Michelle :

would you like me to remote access and do this for you

Customer:

What does that involve? How do I minimise?

Michelle :

do you see a yellow circle on top left of safari window

Michelle :

red yellow and green circle

Michelle :

click on yellow circle and it will minimise the chat..then from the bottom tray you can click on safari again to open this chat

Customer:

is that the yellow circle between the red and green ones?

Michelle :

yes that is the one

Michelle :

click on it ..and then when you wnat to reopen..open safari again from the bottom pane

Customer:

ok will do as you said, but may be a little while as printer takes a little while to get going

Michelle :

ok

Michelle :

let me know the status once you have tried

Customer:

Sorry a bit long. Did what you said, it was set to A4 and guess what it printed.

Customer:

when I think back, I don't remember the print setting details coming up before like they normally do

Michelle :

ok so right now is it printing emails fine

Michelle :

have you tried printing another email just to check

Customer:

Thank you very much for your help Michelle. I guess I need to check that details of print come on screen in future. You also taught me how to minimise!

Michelle :

thanks

Michelle :

do let me know if you need any other help

Customer:

Yes I did check another one

Michelle :

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