Hi, My name is ***** ***** i will be assisting you
please let me now the operating system installed on your computer
Wifi connected to Apple Computer. I am not terribly computer literate1 Hope this is what you need
yes that is what i needed
have you tried printing any other type of document
yes, it will print out from the back on photo paper. It printed the voucher from e-mail that should have been on A4
ok seems to be a settings issue
how are you accessing your email
on chrome or safari
or some other browser
ok..give me one moment please
File -> Print...under page setup settings ensure that papaer size is set to A4
The File is the one at top of e-mail page?
I've never had to change it before, only when I print photos
i know but i would like to check if that setting makes any difference
please set it to a4 and let me know if it prints or not
How do i stay on line with you, and go and do that on my printer with an e-mail? I warned you I'm not computer literate. Am an OAP!!
you can minimise this window
press the yellow button on top left
if anyhow this chat closes you can reopen it from just answer email by clicking on view answer
Is that the 2 arrows in right had corner?
would you like me to remote access and do this for you
What does that involve? How do I minimise?
do you see a yellow circle on top left of safari window
red yellow and green circle
click on yellow circle and it will minimise the chat..then from the bottom tray you can click on safari again to open this chat
is that the yellow circle between the red and green ones?
yes that is the one
click on it ..and then when you wnat to reopen..open safari again from the bottom pane
ok will do as you said, but may be a little while as printer takes a little while to get going
let me know the status once you have tried
Sorry a bit long. Did what you said, it was set to A4 and guess what it printed.
when I think back, I don't remember the print setting details coming up before like they normally do
ok so right now is it printing emails fine
have you tried printing another email just to check
Thank you very much for your help Michelle. I guess I need to check that details of print come on screen in future. You also taught me how to minimise!
do let me know if you need any other help
Yes I did check another one
you may click on a smiley face below\stars to rate my service