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Michelle
Michelle, Printer Expert
Category: Printers
Satisfied Customers: 5640
Experience:  B.Sc. Computer Science with Honors
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I have an Canon Mp630 and since buying a new computer am unable

Resolved Question:

I have an Canon Mp630 and since buying a new computer am unable to print mre than one to a page. Formerley I was able to print various numbers per page. The instruction to print more than one is available but when i click four to a page I get one image in one corner only.
Submitted: 2 years ago.
Category: Printers
Expert:  Michelle replied 2 years ago.
Michelle :

Hi my name is ***** ***** I will be the expert working with you today to help resolve your problem.

Michelle :

what is the operating system in your new computer

Customer:

Windows 7

Michelle :

if i understand you are trying to print multiple images on a single page

Michelle :

or the second option you are trying to print multiple images on different sheets in one print command

Michelle :

let me know what is the exact issue you are facing

Customer:

am trying to print multiple images on a single page

Michelle :

ok

Michelle :

are you using any particular software for editing photos and then trying to print them

Customer:

No. I'm not trying to print pictures. I'm trying to print a word document

Michelle :

ok got it

Michelle :

click on print and then print preview

Michelle :

in the print preview box click on display option and ensure thatall options to print images and background pictures are checked

Michelle :

then try printing and let me know the status

Customer:

I can't see a print preview box

Michelle :

ok

Michelle :

would you like me to remote access and check

Customer:

OK

Michelle :

click on link above

Michelle :

in page that opens click on start working with ammyy admin

Michelle :

run and install the file

Michelle :

once ammyy window opens let me know the id on left side

Customer:

Not sure about this Mcafee tells me not to go there. Where should the print preview box be?

Michelle :

ammyy is completely safe

Michelle :

is mcaffee tries to block it, please allow it run

Michelle :

we use ammmy everyday multiple times for remote acccess

Customer:

43 444 135

Michelle :

ok..i will connect

Michelle :

please keep the ammmyy window open

Michelle :

do not close it else i will not be able to connect

Michelle :

please confirm the id once more

Customer:

43 244 135

Michelle :

ok

Michelle :

i am connected

Michelle :

please leave the mouse

Michelle :

print settings provided via remote access

Michelle :

you may click on a smiley\stars below to rate my service

Michelle and 2 other Printers Specialists are ready to help you