Hi my name is ***** ***** I will be the expert working with you today to help resolve your problem.
what have you tried to fix the problem
let me know if you have tried any step to get this issue fixd
After discovering bleeding ink I have done nothing further
open the cover and remove all the ink cartridges
store it is an air tight container
use a dampened cloth mixed with water and alcohol and dampen a lint free cloth and clean the carriage head including the copper contacts
NOTE: when you have removed the cartridges unplug the printers power cord teh head will not move
after cleaning the head carriage clean the cartridges and install them back
printer and check how it goes,
All red lights are still on
Hello are you still there page says "in chat"
top of page says waiting customer action - what action are you waiting for?
on your computer, right click on printer icon..printer preferences...maintainenence tab
select head clean\deep clean option
once hed cleaning is complete try printing a test page and check if there is any improvement
let me know the status
Iam sorry but I was very disappointed by this service. Because of delay I phone support at Canon who were quick and efficient and explained the situation. I got the impression that Michelle did not know how to help and the advice was not relevant as it turned out. As I had stated that I needed help urgently made it particularly disappointing.
I understood that my £27 was for satisfaction, so would welcome your comments.
my apology for any delay you experienced in the response
there seemed to be a chat bug at that time
i will place a refund request for you
Thank you I do hope your next customers have simpler questions and that there are no more bugs!
Thank you for providing us with an opportunity to assist you and thank you for choosing Justanswer.Best Regards