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Michelle
Michelle, Printer Expert
Category: Printers
Satisfied Customers: 4675
Experience:  B.Sc. Computer Science with Honors
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I have a canon pixma IP4500 6/7 years old

Customer Question

I have a canon pixma IP4500 6/7 years old (at a guess) All red lights on indicating out of ink, but utility shows all inks over half full. Test print shows pink colour bleeding into cyan strip. I need some help please!
Submitted: 2 years ago.
Category: Printers
Expert:  Michelle replied 2 years ago.
Michelle :

Hi my name is ***** ***** I will be the expert working with you today to help resolve your problem.

Michelle :

what have you tried to fix the problem

Michelle :

let me know if you have tried any step to get this issue fixd

JACUSTOMER-u3xwq9eq- :

After discovering bleeding ink I have done nothing further

Michelle :

open the cover and remove all the ink cartridges

Michelle :

store it is an air tight container

Michelle :

use a dampened cloth mixed with water and alcohol and dampen a lint free cloth and clean the carriage head including the copper contacts

Michelle :

NOTE: when you have removed the cartridges unplug the printers power cord teh head will not move

Michelle :

after cleaning the head carriage clean the cartridges and install them back

Michelle :

printer and check how it goes,

JACUSTOMER-u3xwq9eq- :

All red lights are still on

JACUSTOMER-u3xwq9eq- :

Hello are you still there page says "in chat"

JACUSTOMER-u3xwq9eq- :

top of page says waiting customer action - what action are you waiting for?

Michelle :

on your computer, right click on printer icon..printer preferences...maintainenence tab

Michelle :

select head clean\deep clean option

Michelle :

once hed cleaning is complete try printing a test page and check if there is any improvement

Michelle :

let me know the status

JACUSTOMER-u3xwq9eq- :

Iam sorry but I was very disappointed by this service. Because of delay I phone support at Canon who were quick and efficient and explained the situation. I got the impression that Michelle did not know how to help and the advice was not relevant as it turned out. As I had stated that I needed help urgently made it particularly disappointing.

JACUSTOMER-u3xwq9eq- :

I understood that my £27 was for satisfaction, so would welcome your comments.

Michelle :

my apology for any delay you experienced in the response

Michelle :

there seemed to be a chat bug at that time

Michelle :

i will place a refund request for you

JACUSTOMER-u3xwq9eq- :

Thank you I do hope your next customers have simpler questions and that there are no more bugs!

Michelle :


Thank you for providing us with an opportunity to assist you and thank you for choosing Justanswer.Best Regards

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