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Windowspcfix
Windowspcfix, Consultant
Category: Printers
Satisfied Customers: 6598
Experience:  It Consultant
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PRINTER NOT WORKING

Resolved Question:

PRINTER NOT WORKING
Submitted: 2 years ago.
Category: Printers
Expert:  Windowspcfix replied 2 years ago.
Hello
My name is James
Welcome to JustAnswer.
Is the printer Connected by USB ?
Cheers James
Customer: replied 2 years ago.

yes

Expert:  Windowspcfix replied 2 years ago.
Ok thanks
Can i remote on and have a look ?
I can send you a link to connect
Customer: replied 2 years ago.

YES if it wont take too long

Expert:  Windowspcfix replied 2 years ago.
Will take as it takes to fix it
if you dont have time now come back when you have time just message then
Customer: replied 2 years ago.

ok better leave it till tomorrow thanks

Expert:  Windowspcfix replied 2 years ago.
no problem
come back when ready
Customer: replied 2 years ago.

the printer works independently of the PC, I suspect a fault with the USB port, I have tried installing flash drives, but the PC is not detecting them.

Expert:  Windowspcfix replied 2 years ago.
We need to Reload the USB drivers
As above when ready i will reply and send you a link to connect
Customer: replied 2 years ago.

thanks, ***** ***** have more time tomorrow after about 13.00

Expert:  Windowspcfix replied 2 years ago.
no problem
Customer: replied 2 years ago.

ready now

Expert:  Windowspcfix replied 2 years ago.
will be about 20 mins if you can do then
Customer: replied 2 years ago.

ok i am here

Expert:  Windowspcfix replied 2 years ago.
http://www.justanswer.com/remotedesktop/join.aspx?Session=1c9fcb38-4f21-41ff-9842-938fcb78e218

Click the Link Above

Click the Green Agree

click Run /OK/Yes if asked
Expert:  Windowspcfix replied 2 years ago.
Remote fix cheers James
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