Hi my name is ***** ***** I will be the expert working with you today to help resolve your problem.
let me know the make and model number of the printer.
and the operating system on the computer.
HP Officejet 5610 All-in-0ne
what is the operating system installed on your computer
is it windows or macos
and how are you accessing your email
IE, firefox, chrome or outlook or windows mail
y pressing EMAIL
can i remote access and check the print settings
ok please open the below link
in the page that opens click on start working with ammyy admin green button
run the file
once the ammy window(aa v3.exe) opens let me know the id on left side
I DON`T KNOW WHAT YOU MEAN
run the file to install it
CAN WE DO ALL THIS BY PHONE AS I AM NOT GETTING ALL THIS BY THIS SYSTERM
ok..let me try giving you simpler steps
how do you open your email
what do you click on to open it
I PRESS EMAILS
then to print an email, what you click on
THEN IT SHOWS PRINT.
and then do you see any option like print preview or page setup
IF IT SHOWS PRINTER THEN THAT IS WHAT I USE, BUT IT SOMETIMES DON`T SHOW PRINT.
ok please open the email you want to print
now press the ctrl key and while holding it down scroll the mouse up to increase the display size
once the font size increases then try a print
TO DO THAT I WILL HAVE TO CANCEL THIS PAGE,(OR WON`T I)
you can minimise it by clicking on the minus sign on top right and then can reopen it by clicking on chrome or ie whichever you are using to chat with me
you can also reopen this chat from just answer email by clicking on view answer
did you try increasing the font size with mouse scroll and ctrl key
I tried but it didn`t happen.
do you see an zoom icon to increase the text size
I DON`T WHAT ELSE TO DO NOW SO CAN YOU DO THIS BY REMOTE?
IF NOT ,PLEASE RETURN MY PAYMENT, OR ADVISE ME ON MY PHONE IF YOU CAN.
IF SO, I WILL GIVE YOU MY PHONE NUMBER.
i can remote access
please open the below website
then click on start full version
once installed let me know the id and password
I`M SO SORRY , I CANNOT CONTINUE NOW WITH THIS AS IT WILL ONLY BE CONVEIENT IF YOU CAN PHONE ME AND I AM GETTING VERY UPSET NOW. IFNOT, IT WILL HAVE TO BE FINNISHED HERE.
i will opt out and let other experts assist you on this
I NOW HAVE TO GO OUT SO I WON`T BE NOW AVAILABLE.
IS IT NO POSSIBLE FOR SOMEONE TO CALL ME ON MY PHONE AS I NOW HAVE NO MORE TIME ON THIS PC TODAY,SO WILL HAVE TO TRY AGAIN TOMORROW.
I WILL NOW BE SIGNING OFF, BUT THANK YOU FOR ALL YOUR TROUBLE.
Please dont reply to my message, you will get an email as soon as an experts answers your question.