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Engineer John C.
Engineer John C., Computer Science Engineer
Category: Printers
Satisfied Customers: 4895
Experience:  CompTIA A+ Certified and 10 years of experience repairing computers and printers.
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how can I enlarge the print on my emails?

Customer Question

how can I enlarge the print on my emails?
Submitted: 2 years ago.
Category: Printers
Expert:  Michelle replied 2 years ago.
Michelle :

Hi my name is ***** ***** I will be the expert working with you today to help resolve your problem.

Michelle :

let me know the make and model number of the printer.

Michelle :

and the operating system on the computer.

JACUSTOMER-vx5oz3x9- :

HP Officejet 5610 All-in-0ne

Michelle :

what is the operating system installed on your computer

Michelle :

is it windows or macos

JACUSTOMER-vx5oz3x9- :

window 8

Michelle :

ok

Michelle :

and how are you accessing your email

Michelle :

IE, firefox, chrome or outlook or windows mail

JACUSTOMER-vx5oz3x9- :

windows

JACUSTOMER-vx5oz3x9- :

y pressing EMAIL

JACUSTOMER-vx5oz3x9- :

YES

Michelle :

can i remote access and check the print settings

JACUSTOMER-vx5oz3x9- :

YES

Michelle :

ok please open the below link

Michelle :

in the page that opens click on start working with ammyy admin green button

Michelle :

run the file

Michelle :

once the ammy window(aa v3.exe) opens let me know the id on left side

JACUSTOMER-vx5oz3x9- :

I DON`T KNOW WHAT YOU MEAN

Michelle :

click here

Michelle :

in the page that opens click on start working with ammyy admin green button

Michelle :

run the file to install it

JACUSTOMER-vx5oz3x9- :

CAN WE DO ALL THIS BY PHONE AS I AM NOT GETTING ALL THIS BY THIS SYSTERM

Michelle :

ok..let me try giving you simpler steps

Michelle :

how do you open your email

Michelle :

what do you click on to open it

JACUSTOMER-vx5oz3x9- :

I PRESS EMAILS

Michelle :

ok

Michelle :

then to print an email, what you click on

JACUSTOMER-vx5oz3x9- :
I NOW USE (IF PRINTER DOESNOT SHOW) CTRL& P.
Michelle :

ok

JACUSTOMER-vx5oz3x9- :

THEN IT SHOWS PRINT.

Michelle :

and then do you see any option like print preview or page setup

JACUSTOMER-vx5oz3x9- :

IF IT SHOWS PRINTER THEN THAT IS WHAT I USE, BUT IT SOMETIMES DON`T SHOW PRINT.

Michelle :

ok please open the email you want to print

Michelle :

now press the ctrl key and while holding it down scroll the mouse up to increase the display size

Michelle :

once the font size increases then try a print

JACUSTOMER-vx5oz3x9- :

TO DO THAT I WILL HAVE TO CANCEL THIS PAGE,(OR WON`T I)

Michelle :

you can minimise it by clicking on the minus sign on top right and then can reopen it by clicking on chrome or ie whichever you are using to chat with me

Michelle :

you can also reopen this chat from just answer email by clicking on view answer

Michelle :

did you try increasing the font size with mouse scroll and ctrl key

JACUSTOMER-vx5oz3x9- :

I tried but it didn`t happen.

Michelle :

ok

Michelle :

do you see an zoom icon to increase the text size

JACUSTOMER-vx5oz3x9- :

I DON`T WHAT ELSE TO DO NOW SO CAN YOU DO THIS BY REMOTE?

JACUSTOMER-vx5oz3x9- :

IF NOT ,PLEASE RETURN MY PAYMENT, OR ADVISE ME ON MY PHONE IF YOU CAN.

JACUSTOMER-vx5oz3x9- :

IF SO, I WILL GIVE YOU MY PHONE NUMBER.

Michelle :

i can remote access

Michelle :

please open the below website

Michelle :

www.teamviewer.com

Michelle :

then click on start full version

Michelle :

once installed let me know the id and password

JACUSTOMER-vx5oz3x9- :

I`M SO SORRY , I CANNOT CONTINUE NOW WITH THIS AS IT WILL ONLY BE CONVEIENT IF YOU CAN PHONE ME AND I AM GETTING VERY UPSET NOW. IFNOT, IT WILL HAVE TO BE FINNISHED HERE.

Michelle :

i will opt out and let other experts assist you on this

JACUSTOMER-vx5oz3x9- :

I NOW HAVE TO GO OUT SO I WON`T BE NOW AVAILABLE.

JACUSTOMER-vx5oz3x9- :

IS IT NO POSSIBLE FOR SOMEONE TO CALL ME ON MY PHONE AS I NOW HAVE NO MORE TIME ON THIS PC TODAY,SO WILL HAVE TO TRY AGAIN TOMORROW.

JACUSTOMER-vx5oz3x9- :

I WILL NOW BE SIGNING OFF, BUT THANK YOU FOR ALL YOUR TROUBLE.

Michelle :

Please dont reply to my message, you will get an email as soon as an experts answers your question.

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    Computer Science Engineer

    Satisfied Customers:

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    CompTIA A+ Certified and 10 years of experience repairing computers and printers.
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