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Ask Viet - Printer Tech Your Own Question

Viet - Printer Tech
Viet - Printer Tech, Technician
Category: Printers
Satisfied Customers: 36869
Experience:  Troubleshoot printers, scanners, etc.
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How do I connect my Canon MG 3550 to my iPad ? I have a new

Resolved Question:

How do I connect my Canon MG 3550 to my iPad ? I have a new wireless network which is on my iPad but it isn't recognising my printer . Had no problem with my old network and able to print from my iPad .
Submitted: 2 years ago.
Category: Printers
Expert:  Viet - Printer Tech replied 2 years ago.
Hello! Thank you for your question. I am a licensed printer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. What's the brand/model of your new internet/wireless modem/router device?

Besides the iPad, do you also have a windows or mac computer?

Please reply at the box below. Thank you
Customer: replied 2 years ago.
The router is from talktalk model no hg635 called super router . I only have an iPad no computer and have tried the wireless connection via the printer and the WPS button on the router . The router is a new one as I went to fibre optic broadband and now my iPad is not recognising the printer and I can't print from it . Nan
Expert:  Viet - Printer Tech replied 2 years ago.

Did you do exactly this:

Step 1

- Make sure that the printer is turned on.

- Press & hold the [Wi-Fi] / wireless button on the top of the printer until the alarm lamp flashes once.

[MASTER] Picture_PIXMA Wireless Connection Wifi button

Step 2

- Make sure that the lamp next to this button starts to flash blue

- Then go to your router and press the [WPS] button on the router within 2 minutes (press & hold the WPS button on the router for about 3 seconds.)

- The (blue) Wi-Fi lamp on the printer will continue flashing while searching, and the power and Wi-Fi lamp will flash when connecting to the access point.

- When the printer has successfully made a connection to your wireless network, the power and Wi-Fi lamp will stop flashing and remain lit.

Full details:

http://www.canon.co.uk/Support/Consumer_Products/PIXMA_Printer_Wireless_Connection_Setup/MG3550_Printer_Wireless_Connection_Setup/index.aspx

Please let me know. Thank you,

Customer: replied 2 years ago.
Have followed this function exactly and blue light just keeps flashing and the alarm light then comes on and stays on
Expert:  Viet - Printer Tech replied 2 years ago.

Sorry, Do the router's lights do anything? We need to adjust the settings on the router. Can you borrow a windows or mac laptop temporarily, and connect it to your router, then I can connect remotely to the laptop and adjust the router's settings in order to get the printer work with the router? Thank you

Customer: replied 2 years ago.
Have borrowed a laptop but worried that I might upset the data already installed by the owner . Will now connect it to my router .Laptop now connected to router
Expert:  Viet - Printer Tech replied 2 years ago.
Don't worry, it won't affect anything on the laptop. Does the laptop have windows xp, vista, or 7, or 8? Or is it a mac laptop?

Can you go to your email website on the laptop, then sign in on your email on the laptop, then open my email message (from Viet / JustAnswer), so we can communicate on the laptop.

Also, do you have a USB printer cable (we might need it temporarily)?

Please let me know. Thank you
Customer: replied 2 years ago.

have signed in to my email and yes I think I have a usb printer cable . Is it grey with a connection either end ?

Expert:  Viet - Printer Tech replied 2 years ago.
The printer USB cable looks like below:

graphic
Is it a windows or mac laptop? What's the brand/model of the laptop?

Do you see the email message from Viet / JustAnswer on the laptop? Are you communicating with me on the laptop right now?

Thank you
Customer: replied 2 years ago.

yes I have a USB cable the laptop is windows 7 and its a Toshiba

Expert:  Viet - Printer Tech replied 2 years ago.

Did you click on the link in the email message from JustAnswer / Viet on the Toshiba laptop in order to communicate with me at this web page on the laptop?

Can I connect remotely to the laptop, so I can adjust the router's settings directly through the laptop together with you? Thank you

Customer: replied 2 years ago.

yes

Expert:  Viet - Printer Tech replied 2 years ago.
Thank you. On the laptop, please accept the remote support offer, then please click on the website below in order to connect with me:

http://www.justanswer.com/remotedesktop/join.aspx?Session=68ce5fd6-7178-4552-836f-9a384e537122

Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you
Viet - Printer Tech, Technician
Category: Printers
Satisfied Customers: 36869
Experience: Troubleshoot printers, scanners, etc.
Viet - Printer Tech and other Printers Specialists are ready to help you
Expert:  Viet - Printer Tech replied 2 years ago.

Thank you. On the laptop, please click on the website below:

http://tinyurl.com/kczu598

, then allow the Elsinore.ScreenConnect program to download/run/open when prompted.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,

Expert:  Viet - Printer Tech replied 2 years ago.
Let's try another way:

  1. On the laptop, please click on the website below:
    https://secure.join.me/Download.aspx?webDownload=true
  2. Then download / run the file join.me when it prompts or shows
  3. Then tell me the 9 digit numbers that it will show in the join.me program.
  4. Do not close the join.me program.

Please reply at the box below. Thank you,

Customer: replied 2 years ago.
625-615-456
Expert:  Viet - Printer Tech replied 2 years ago.
On the laptop, please click on the join me program icon at the bottom on the Taskbar, then click on Yes. Thank you
Expert:  Viet - Printer Tech replied 2 years ago.

Please turn on the printer, then connect the USB cable from the printer to the laptop for now. Thank you.

Customer: replied 2 years ago.
Have done
Expert:  Viet - Printer Tech replied 2 years ago.

Please disconnect the USB cable from the printer and computer now, then see if you can print from the iPad. Thank you

Expert:  Viet - Printer Tech replied 2 years ago.

It is fixed. Please see if you can print on the iPad now. Please reply at the box below. Thank you. s

Expert:  Viet - Printer Tech replied 2 years ago.
I have resolved the issue via remote support. If you need help with anything else, please come back any time. Thank you very much for your patience.

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