Hi, I am A. Stevens here to help with your question!
At this time, you mentioned that you already tried to clean the printer correct?
Typically, the manufacturer warranty from Samsung is normally 1 year, but many times I have seen them repair/replace machines out of warranty anyhow, dependent on the issue and level of usage.
Based on your description, I think that your printer is a good candidate for repair from Samsung.
You can reach Samsung UK at: 0330 SAMSUNG (726 7864)
i have reached samsung and they have put me onto you
if thats all you can suggest i would like my £28 pounds back today thanks
Unfortunately I am not in billing.
If you would like to request a refund, you can rate "OK Service" here
and contact Just Answer customer care to request a refund.
You can contact Just Answer Customer Care/Billing at these places:Email:http://ww2.justanswer.com/contact-usPhone:US/Canada 1.888.862.9212Australia 1.800.679.634New Zealand 0800-452-621United Kingdom 0808-189-0970The rest of the world 1-925-418-3893