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Ask A. Stevens Your Own Question

A. Stevens
A. Stevens, Technician
Category: Printers
Satisfied Customers: 1555
Experience:  Have worked on various printers for 5+ years.
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have a printer clx 626ond the colour copies are all strped

Customer Question

have a printer clx 626ond the colour copies are all strped and dark purple,had a good look at
cleaning etc. hasnt worked what do you suggest, the printer is only been in use 16 months,hardly used,the cartridges are only half full.Can Samsung repair this fault
Submitted: 2 years ago.
Category: Printers
Expert:  A. Stevens replied 2 years ago.
A. Stevens :

Hi, I am A. Stevens here to help with your question!

A. Stevens :

At this time, you mentioned that you already tried to clean the printer correct?

A. Stevens :

Typically, the manufacturer warranty from Samsung is normally 1 year, but many times I have seen them repair/replace machines out of warranty anyhow, dependent on the issue and level of usage.

A. Stevens :

Based on your description, I think that your printer is a good candidate for repair from Samsung.

A. Stevens :

You can reach Samsung UK at: 0330 SAMSUNG (726 7864)

JACUSTOMER-tb6y173s- :

i have reached samsung and they have put me onto you

JACUSTOMER-tb6y173s- :

if thats all you can suggest i would like my £28 pounds back today thanks

A. Stevens :

Unfortunately I am not in billing.

A. Stevens :

If you would like to request a refund, you can rate "OK Service" here

A. Stevens :

and contact Just Answer customer care to request a refund.

A. Stevens :

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