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Ask Freddy M. Your Own Question
Freddy M.
Freddy M., Technician
Category: Printers
Satisfied Customers: 18398
Experience:  Years of experience
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I have a kodak3.2s 3 in one printer was working great until

Resolved Question:

I have a kodak3.2s 3 in one printer was working great until last week when it wouldn't print or copy have renewed inks cleaned heads nothing what is the remeady
Submitted: 3 years ago.
Category: Printers
Expert:  Freddy M. replied 3 years ago.
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Hello my name is***** look forward to assisting and am very sorry to hear that you are having this problem.
I want to warn you that it is possible you will need to replace a part in order to fix this.
There are a few different things that can cause this and a couple different parts so we would need to troubleshoot to find out for sure.
How did you clean it? Is it sending out blank pages?
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Customer: replied 3 years ago.

cleaned it twice according to the maintainance instructions

Expert:  Freddy M. replied 3 years ago.

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Have you cleaned it by hand yet?

Is it sending out blank pages?
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Customer: replied 3 years ago.

no I don't know how to do that

Expert:  Freddy M. replied 3 years ago.
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Is it sending out blank pages when you try to print?
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Customer: replied 3 years ago.

yes

Expert:  Freddy M. replied 3 years ago.
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Let's try doing a manual cleaning of the machine and see if that helps at all.
If you have any trouble or get stuck at any point please let me know so I can help you.

Remove all the ink cartridges from the machine.
Then clean the contacts on the cartridges as well as inside the machine itself.
Do this with a small amount of warm water on a cotton swab until no ink comes off on the swab.
If any of the other cartridges are low, empty, leaking or bulging replace them.

Now once you have done all of that turn off the machine and unplug it for 70 seconds
Plug it back it and wait for the insert cartridges message
Insert the cartridges and check to see if the problem is still there.

If this did not work please come back and let me know by clicking on reply to expert so we can continue.
If it did work please don’t forget to leave a positive rating it is greatly appreciated.

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Customer: replied 3 years ago.

still not working

Expert:  Freddy M. replied 3 years ago.
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As I mentioned originally it is possible that you have a part that will need to be replaced in order to fix this. What happened when you tried those steps?
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Customer: replied 3 years ago.

still the same not printing only blank paper

Expert:  Freddy M. replied 3 years ago.
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Is this both from the computer and if you make a copy from the scanner glass?
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Customer: replied 3 years ago.

both

Expert:  Freddy M. replied 3 years ago.
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Do you know how to remove the print head beneath the ink cartridges?
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Customer: replied 3 years ago.

no

Expert:  Freddy M. replied 3 years ago.
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Remove the ink cartridges and on the carriage is a latch push that up and it will release the print head allowing you to remove it. Soak the print head in warm water for 10 minutes. Repeat this with fresh water until after 10 minutes the water is clear. Once done let it dry or dry it with a lint free cloth. Then put it and the cartridges back into the machine but do not test it. Instead run the maintenance cleaning once and then test it. If this did not work please come back and let me know by clicking on reply to expert so we can continue. If it did work please don’t forget to leave a positive rating it is greatly appreciated.
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Freddy M. and 3 other Printers Specialists are ready to help you
Customer: replied 3 years ago.

thanks for your advice all seems to be working now many thanks john

Expert:  Freddy M. replied 3 years ago.
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You're welcomne and i hope you have a wonderful day.
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