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Freddy M.
Freddy M., Technician
Category: Printers
Satisfied Customers: 18398
Experience:  Years of experience
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home screen blank no buttons work cannot change inks XP-31

Resolved Question:

home screen blank no buttons work cannot change inks XP-312
Submitted: 2 years ago.
Category: Printers
Expert:  Freddy M. replied 2 years ago.
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Hello my name is***** look forward to assisting and am very sorry to hear that you are having this problem.
I want to warn you that it is possible you will need to replace a part in order to fix this.
There are a few different things that can cause this and a couple different parts so we would need to troubleshoot to find out for sure.

If the screen is blank even after turning it off and will not respond to the computer, that normally means there is an internal board failure.
There is no reset or anything like that as it is a hardware failure, to get it fixed you would need to call: 0800 22054
If it is under a year old this will normally be covered under the warranty.

If you have any questions at all click on reply to expert and let me know.
If not please don’t forget to leave a positive rating for my help - it is greatly appreciated.
Please note you are rating me only not this site or your Epson.
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