Gather the following materials:
A clean, lint-free swab that will not come apart or leave fibers
Distilled, filtered, or bottled water (tap water might damage the product)
Press the Power button to turn off the product.
Disconnect the power cord from the rear of the product.
Open the cartridge access doo
Pull the cleanout door up and out to remove it from the product.
Lightly dampen the swab with the water, and then squeeze any excess liquid from the swab.
Press the swab against the rollers inside the product, and then rotate the rollers upwards with your fingers. Apply a moderate amount of pressure to remove any dust or dirt buildup.
Allow the rollers to dry for 10 to 15 minutes.
Check the rollers on the cleanout door. Make sure that the rollers are not missing, that they turn easily, and that they are springy when you press them. If the rollers are damaged, replace the door
Reinsert the cleanout door. Gently push the door into the cleanout area until both latches snap into place.
Reconnect the power cord to the rear of the product.
If the product does not turn on automatically, press the Power button () to turn it on.
If this did not work, please come back and let me know what happened when you tried it by clicking on reply to expert so we can continue.
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