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Ask Shefin Your Own Question

Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 5057
Experience:  Working as tech support specialist with a worldwide computer manufacturer.
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Ever since upgrading my MacBook Pro to OSX Yosomite, I have

Resolved Question:

Ever since upgrading my MacBook Pro to OSX Yosomite, I have been unable to print. Can you help?
Submitted: 2 years ago.
Category: Printers
Expert:  Shefin replied 2 years ago.
Shefin :
Hello! Thank you for your question. I am Shefin and I look forward to helping you with your issue today.
Shefin :
Please let me know when you are ready.
Customer:

I'm ready

Shefin :

May I know the make and model number of your printer?

Customer:

Kodak esp5

Shefin :
Choose System Preferences from the Apple menu.
Customer:

yes

Shefin :
Choose Print & Fax (or Print & Scan) or Printers & Scanners.
Customer:

Yup

Shefin :
How do you connect the printer to the computer? Using USB cable?
Customer:

yes

Shefin :
Hold down the Control key as you click in the list at the left, then choose “Reset printing system” from the menu that appears.
Customer:

It now says 'No printers are available'

Shefin :
Then, click the + (plus sign that you see on the print & scan window, and not on the keyboard) sign to add printer. Select your printer from the list.
Customer:

okay, I now have the printer back. Shall I try and print something?

Shefin :

Yes. Try printing anything.

Customer:

No, same problem as before. The paper feeds through v slowly and nothing is printed

Shefin :

Alright. We will try installing the ;atest driver.

Shefin :

Please wait a minute.

Shefin :

Go to the link below, download and install the driver.

Customer:

Whilst we're waiting... I do have the Kodak Inkjet Printer Software disc to hand!

Shefin :

That is okay.

Shefin :

Download and install it from the link I have given.

Customer:

its asked me to click the .dmg icon. I can't find it

Shefin :

Do you see the downloaded file?

Customer:

yes, I have downloaded it

Shefin :

Double click the downloaded file.

Customer:

I think I'm now downloading it again

Shefin :

After downloading, open it or run it.

Customer:

Okay, I have a Kodak window with 'install software' Do I do that? Double click?

Shefin :

Yes.

Shefin :

Install the software.

Customer:

When I go back to write to you, that Kodak window disappears.

Shefin :

Please minimize this window and check.

Customer:

This message has appeared Install Software” can’t be opened because it is from an unidentified developer.

Shefin :

Can I access your computer remotely and check the issue?

Customer:

yes

Shefin :

Do you have Teamviewer installed in your computer?

Customer:

I don't think so

Shefin :

Please go to the link below, click Download under All-In-One: TeamViewer full version .

Shefin :

Download and install the software.

Shefin :
After installing it, let me know the ID (E.g 578 467 234) and password (E.g. 2345).
Customer:

I have to enter my partner's (your?) ID

Shefin :

Please let me know the ID and password, that you see on the left pane of Teamviewer.

Customer:

ID 280 549 298 P/word 5066

Shefin :

I am connecting. Plerase wait.

Customer:

I'm worried that I'm going to run out of time. I have to go to work soon

Shefin :

Please wait.

Customer:

Is anyone there?

Customer:

Are you still offline?

Customer:

Are you there?

Shefin :

Are you there

Shefin :

Are you there?

Customer:

Trying again

Shefin :

Okay.

Shefin :

I am here.

Customer:

If you look back over our past history it should remind you of my problem

Shefin :

I know the problem.

Shefin :

Have you tried printing again?

Customer:

Nothing has happened since we last talked. Did you say something about a new cable?

Shefin :

Yes,

Shefin :

Do you have another printer USB cable?

Customer:

Yes I have tried printing. No go. I also tried turning my computer off. Also disconnecting the printer

Shefin :

Please wait a minute.

Shefin :

Please go to the link below and try following the instructions.

Customer:

No, I don't have another printer cable. I'll try your kodak support

Shefin :

Please try the instructions in the link I have given.

Customer:

Where is 'Spotlight' ?

Customer:

The instruction is Go to Spotlight, then enter Terminal and press Enter. I can't find Spotlight

Shefin :

You can access Spotlight from its menu bar icon or in any Finder window.

Customer:

No, I'm sorry I can't find Spotlight. I've searched for it in iTunes and on the whole computer and can't find it. Please be more specific

Shefin :

Spotlight is a desktop search utility that helps you search your Mac files. Spotlight enables you to easily lay your hands on the documents, pictures, e-mail messages, and other programs you need at any particular moment

Shefin :

It is search that you are using on your desktop.

Customer:

Okay, You mean the magnifying glass top right of the screen. I didn't know that was called Spotlight

Shefin :

Okay.

Shefin :

try following the instructions.

Customer:

I have entered the sudo sh -c 'echo "Sandboxing Relaxed" >> /etc/cups/cups-files.conf but then what? If I press enter I just get a chevron

Customer:

You ask me to enter my OS password ***** prompted - but I am not prompted

Shefin :

sudo sh -c 'echo "Sandboxing Relaxed" >> /etc/cups/cups-files.conf

Shefin :

Try once again.

Customer:

Nothing happens. I still have Team Viewer!!!

Shefin :

Please open it, and ;et me know the password ***** again.

Customer:

ID: ********* P/word 5066

Shefin :

It is a different password.

Customer:

New one now which is 280 549 298 8973

Shefin :

password ***** *****?

Shefin :

I cannot access it using the password ***** have given.

Customer:

This is a nightmare. I wrote down the password ;last night but they say its wrong! I don't know what to do!

Shefin :

Please open Teamviewer and you will get a new password ***** it.

Shefin :

It changes everytime you open teamviewer.

Customer:

They say my email does not match their records. It's the one I used yesterday

Shefin :

Are you talking about Teamviewer?

Customer:

Yes. I downloaded it yesterday for you when we were talking

Shefin :

please do not download it again.

Shefin :

Just open it.

Shefin :

ANd check the ID and password.

Customer:

its open

Shefin :

The ID is the same as yesterday.

Shefin :

But password ***** be different.

Shefin :

Let me know the password.

Customer:

The password ***** *****

Customer:

On the right there is a window which asks me to sign in with email and then password ***** I have done to no effect

Shefin :

Please do not sign in.

Customer:

are you in charge

Shefin :

It is accessing but slow.

Shefin :

Please wait.

Customer:

I'm so sorry this was such a pain But well done!

Shefin :

It is my job and I am glad that I could resolve the issue.

Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 5057
Experience: Working as tech support specialist with a worldwide computer manufacturer.
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