May I know the make and model number of your printer?
It now says 'No printers are available'
okay, I now have the printer back. Shall I try and print something?
Yes. Try printing anything.
No, same problem as before. The paper feeds through v slowly and nothing is printed
Alright. We will try installing the ;atest driver.
Please wait a minute.
Go to the link below, download and install the driver.
Whilst we're waiting... I do have the Kodak Inkjet Printer Software disc to hand!
That is okay.
Download and install it from the link I have given.
its asked me to click the .dmg icon. I can't find it
Do you see the downloaded file?
yes, I have downloaded it
Double click the downloaded file.
I think I'm now downloading it again
After downloading, open it or run it.
Okay, I have a Kodak window with 'install software' Do I do that? Double click?
Install the software.
When I go back to write to you, that Kodak window disappears.
Please minimize this window and check.
This message has appeared Install Software” can’t be opened because it is from an unidentified developer.
Can I access your computer remotely and check the issue?
Do you have Teamviewer installed in your computer?
I don't think so
Please go to the link below, click Download under All-In-One: TeamViewer full version .
Download and install the software.
I have to enter my partner's (your?) ID
Please let me know the ID and password, that you see on the left pane of Teamviewer.
ID 280 549 298 P/word 5066
I am connecting. Plerase wait.
I'm worried that I'm going to run out of time. I have to go to work soon
Is anyone there?
Are you still offline?
Are you there?
Are you there
I am here.
If you look back over our past history it should remind you of my problem
I know the problem.
Have you tried printing again?
Nothing has happened since we last talked. Did you say something about a new cable?
Do you have another printer USB cable?
Yes I have tried printing. No go. I also tried turning my computer off. Also disconnecting the printer
Please go to the link below and try following the instructions.
No, I don't have another printer cable. I'll try your kodak support
Please try the instructions in the link I have given.
Where is 'Spotlight' ?
The instruction is Go to Spotlight, then enter Terminal and press Enter. I can't find Spotlight
You can access Spotlight from its menu bar icon or in any Finder window.
No, I'm sorry I can't find Spotlight. I've searched for it in iTunes and on the whole computer and can't find it. Please be more specific
Spotlight is a desktop search utility that helps you search your Mac files. Spotlight enables you to easily lay your hands on the documents, pictures, e-mail messages, and other programs you need at any particular moment
It is search that you are using on your desktop.
Okay, You mean the magnifying glass top right of the screen. I didn't know that was called Spotlight
try following the instructions.
I have entered the sudo sh -c 'echo "Sandboxing Relaxed" >> /etc/cups/cups-files.conf but then what? If I press enter I just get a chevron
You ask me to enter my OS password ***** prompted - but I am not prompted
sudo sh -c 'echo "Sandboxing Relaxed" >> /etc/cups/cups-files.conf
Try once again.
Nothing happens. I still have Team Viewer!!!
Please open it, and ;et me know the password ***** again.
ID: ********* P/word 5066
It is a different password.
New one now which is 280 549 298 8973
password ***** *****?
I cannot access it using the password ***** have given.
This is a nightmare. I wrote down the password ;last night but they say its wrong! I don't know what to do!
Please open Teamviewer and you will get a new password ***** it.
It changes everytime you open teamviewer.
They say my email does not match their records. It's the one I used yesterday
Are you talking about Teamviewer?
Yes. I downloaded it yesterday for you when we were talking
please do not download it again.
Just open it.
ANd check the ID and password.
The ID is the same as yesterday.
But password ***** be different.
Let me know the password.
The password ***** *****
On the right there is a window which asks me to sign in with email and then password ***** I have done to no effect
Please do not sign in.
are you in charge
It is accessing but slow.
I'm so sorry this was such a pain But well done!
It is my job and I am glad that I could resolve the issue.