Printer Repair Questions? Ask IT Technicians for Answers ASAP
The paper came with the Canon cartridge (credit card size). As it seemed to be slipping around in the tray I tried some 6x4 which I had but the following message once again appeared on the screen:
"Paper and ink cassette sizes do not match. Insert matching paper and ink cassettes."
I understand what you you said but I put the paper (credit size) which came with the Canon cartridge in FIRST and the message which I sent to you came up. I only put the 6x4 in to see if it was the small size which was the problem. So if what you say regarding the 6x4 is correct why does it reject the smaller size?
Sorry for the delay in getting back to you but I have been trying out your suggestion. I fact I thought that I had solved the problem but no. The ink cartridge which I have is for the credit size paper. However, when I put the correct paper in the printer it still rejected it.
I am very disappointed with Canon as I have had Canon cameras for years and always been delighted with them.
I thank you for your time and effort but I have wasted enough time so I am returning the printer.
I will not be giving you a "smiley face" but it is not your fault.
Sorry about that. I will give you a"smiley face" as it wasn't your fault it didn't work out.