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Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 20540
Experience:  Computer networking/repair. 20+ years experience printer repair
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Have just changed the ink and comes up as' printer error'

Customer Question

Have just changed the ink and comes up as' printer error'
Submitted: 1 year ago.
Category: Printers
Expert:  Nathan replied 1 year ago.
Nathan :

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

Nathan :

Can you please tell me the full model number of the printer, it should be printed right on the machine (esp3250, hero 7.1, etc)

Nathan :

Can you also please tell me the specific error message/code the printer is displaying?


JACUSTOMER-1dlqynmq- :

ESP5210 Message is "! Printer error"

Nathan :

So there is no number or code following the "printer error"

Nathan :

That leaves many possibilities. Are these new/genuine (oem) kodak inks, or are they refilled/generic inks?

JACUSTOMER-1dlqynmq- :

Code3806

Nathan :

Thank you, ***** ***** what I needed.

Nathan :

There are a few possible causes of this issue, including a bad cartridge, internal debris/contamination, or a hardware failure (bad printhead, bad logic board, faulty sensor, etc). A bad head is the most likely though.

What we can try are some cleaning and reset steps.

First remove all of the ink cartridges, as well as the printhead (carriage) then clean the metal electrical contacts on the back of each, as well as where they mate up inside the printer/head, using qtips and rubbing alcohol (ear buds and surgical spirits/meths). Dry well, then reseat the head, then the cartridges.

Then reset the machine:
unplug power at the wall outlet
wait 5 minutes
press and hold the power/on button for 60+ seconds
keep holding while plugging back in, and for another 60 seconds after, then release

JACUSTOMER-1dlqynmq- :

Genuine Kodak inks

Nathan :

Thank you. Please run though the above steps and let me know the results, and I'll advise further if needed on repair/replacement options.

JACUSTOMER-1dlqynmq- :

O K I will try that It may take me a little while to do so as I have no meths or ear buds in the house so will have to go to shop tomorrow. Thanks for your help. will get back to you if that does not work

Nathan :

You're welcome. If you have cotton balls, or just a clean lint free cloth, you may use that as well, and warm distilled water will do in a pinch as well.

Nathan, Engineer
Category: Printers
Satisfied Customers: 20540
Experience: Computer networking/repair. 20+ years experience printer repair
Nathan and other Printers Specialists are ready to help you
Customer: replied 1 year ago.

your advice sorted the problem. Thanks very much

Expert:  Nathan replied 1 year ago.
You are very welcome Dorthy. Have a great new year, and thank you for the positive rating.
Nathan

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