Hello! Thank you for your question. I am a licensed printer professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. What's the model of your printer?Do you have windows xp, vista, or 7, or 8, or mac computer?If this is an all-in-one printer, are you still able to make a copy on the printer (not print from the computer)?When you are available, please reply back at the box below to continue. Thank you,
windows - not sure which 8?
Can't copy either
I've already looked at that website before I contacted you.
the only light that is on is the C light
Lots of positive noises as the printer sets itself up but ultimately nothing.