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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 4917
Experience:  Working as tech support specialist with a worldwide computer manufacturer.
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Pixma MG6250 I cannot scan a simple document from my printer

Customer Question

Pixma MG6250
I cannot scan a simple document from my printer to my PC. I have tried all the options, I think.
Submitted: 1 year ago.
Category: Printers
Expert:  Shefin replied 1 year ago.
Customer:
Hello! Thank you for your question. I amCustomerand I look forward to helping you with your issue today.
Customer:
Please let me know when you are ready.
JACUSTOMER-0cntjrjf- :

WHen can I expect an answer? I am ready to chat. WHat is the next step?

Customer:
May I know the operating system you are using? Is it Windows 7?
JACUSTOMER-0cntjrjf- :

Yes it is WIndows 7

Customer:

How do you scan to the computer? Using the scan button on the printer?

JACUSTOMER-0cntjrjf- :

Yes

Customer:

Check if you have Canon MP navigator installed on your computer.

Customer:

Click Start, All Programs, Canon and then Canon utilities.

Customer:

Check over there.

JACUSTOMER-0cntjrjf- :

How do I do that?

Customer:

Click Start, All Programs, Canon and then Canon utilities.

JACUSTOMER-0cntjrjf- :

Click Start on the Printer, I assume?

Customer:

No. On the computer.

Customer:

The Windows button.

JACUSTOMER-0cntjrjf- :

Sorry I'm being dumb but where should I find "All programmes"? There are several Windows buttons but not just "Windows"

Customer:

Do you see the WIndows start icon on the bottom left corner of desktop?

JACUSTOMER-0cntjrjf- :

The blue one do you mean?

Customer:

Yes.

Customer:

Click on that, select All programs, and select Canon.

JACUSTOMER-0cntjrjf- :

OK got it

Customer:

Select Canon Utilities and open MP navigator.

Customer:

Have you found MP navigator?

Customer:

Are you there?

Expert:  Shefin replied 1 year ago.
Our chat has ended, but you can still continue to ask me questions here until you are satisfied with your answer. Come back to this page to view our conversation and any other new information.

What happens now?

If you haven’t already done so, please rate your answer above. Or, you can reply to me using the box below.
Expert:  Shefin replied 1 year ago.
Hi,

I apologize that the chat got disconnected. However, I can assist you further in Question and Answer mode.


If you are not able to open MP navigator, please try the instructions below.

  1. Click the Start button, click All Programs, and then click Windows Fax and Scan.
  2. Click Scan at the bottom of the left pane.

  3. On the toolbar, click New Scan.

  4. In the New Scan dialog box, click the Profile list, and then choose Photos/Documents. The default settings for scanning a document, which you can use or change, are automatically displayed.

  5. To see how your document will appear when scanned, click Preview.

  6. Click Scan.



Optional Remote Connect Service - Quick Resolution

Would you like me to remotely connect to your computer and fix the issue - The remote service will be an additional service for $30 but will allow me direct access to work on your issue and fix it (while you watch on your screen). If you need remote service, reply with the words "I want remote"

If you do not need the remote service, then simply provide me the requested information above. If you need remote service reply me with the words "I want remote".

If you appreciate my service, please rate it EXCELLENT by clicking the EXCELLENT smiley face. My goal is to provide you with excellent service – if you feel you have gotten anything less, please reply back, I am happy to address follow-up questions. Thank you for your business!


Thank you!
S H E F I N

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