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Ask Engineer John C. Your Own Question
Engineer John C.
Engineer John C., Computer Science Engineer
Category: Printers
Satisfied Customers: 4895
Experience:  CompTIA A+ Certified and 10 years of experience repairing computers and printers.
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Have cannon printer pixie mg3250. One of the black guides has

Customer Question

Have cannon printer pixie mg3250. One of the black guides has come adrift out the machine. Will I be able fix this fault myself . Look forward to your reply..adams
Submitted: 2 years ago.
Category: Printers
Expert:  Freddy M. replied 2 years ago.
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Hello my name is***** look forward to assisting and am very sorry to hear that you are having this problem.
I want to warn you that it is possible you will need to replace a part in order to fix this.
There are a few different things that can cause this and a couple different parts so we would need to troubleshoot to find out for sure.
Can you explain this a little more please? Which guides are you referring to, the guide in the rear paper tray?
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Customer: replied 2 years ago.
Yes I ref to guides after paper jamming..I removed but found the guide adrift in my hand this part undamged
Expert:  Freddy M. replied 2 years ago.
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It came out of the machine completely? It should not do that as they are not removable.
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Customer: replied 2 years ago.
So what's the cure
Expert:  Freddy M. replied 2 years ago.
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You still have not answered my question above your reply. "It came out of the machine completely? It should not do that as they are not removable."
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Customer: replied 2 years ago.
The guide has two ,one is a complete the other has slotted hole
Expert:  Freddy M. replied 2 years ago.
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That still does not answer my question so I am doing to opt out. Please let us know if it detached completely or not for the next person.
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Customer: replied 2 years ago.
The part is & complete out of the of the machine& I hold in my hand
Customer: replied 2 years ago.
Detached completely
Expert:  adamd-mod replied 2 years ago.

Hello,

It seems the professional has left this conversation. This happens occasionally, and it's usually because the professional thinks that someone else might be a better match for your question. I've been working hard to find a new professional to assist you with your question, but sometimes finding the right professional can take a little longer than expected.

I wonder whether you're OK with continuing to wait for an answer. If you are, please let me know and I will continue my search. If not, feel free to let me know and I will cancel this question for you.

Thanks for your patience,

Adam

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