Printer and as a pop up on the computer
It just comes up with Support code 1312 on the printer and advises to checkfor jammed paper . I have checked and there is no paper jammed . there are no flashing lights only the fault on the small screen
We have tried everything that you have advised and it is still coming up with an error
1312 is the error code
nothing at all
Tried all that and it is still coming up with an error code 1312
Yes the carriage moved freely and its only a year old. Last night whilst using it the paper kept getting jammed but I was managing to free all the paper. We have had the back off several times at the bit that you squeeze and checked all the inside and can't find any paper or any thing else that seems to be stuck. Error code is still 1312
It was jammed under neath where the paper tray is. I had to remove the paper tray and then put my hand underneath at the back and pull out the paper.
Not sure if under or over a year. It cant be far off a year either side
I removed it completely
We have removed it several times and blew in it and tried everything. When it jammed last night it has caused an error. The paper came out whole and i did everything that i was meant too but don't understand why it still has the paper jam error.
We are trying to find paper work to see if it is in warranty but we have a feeling that it is over a year old
We have found the cheque receipt and it was purchased on 7/9/13
We have done all of the above and it is still coming up with the same card.
you advised nothing that I already tried, after 15 months your advice is the printer is finished
It still remains you advised nothing that was not already tried, The part advised by you cost £75 to £85, Poor product not your fault, will not buy again