Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
Can you tell me HOW the computer and printer are connected?
Usb cable, wifi, wired network (ethernet)?
Okay, there are a few possible issues here.
First, I'd like you to power the printer off, and disconnect the usb cable from it.
Then go to your start menu, then devices/printers
find the canon, right click on it, then Remove Device
Then reboot the computer (bookmark/favorite this page first, so you can get back with me after)
Upon reboot, plug the printer into a different usb port (preferably on back of the computer, not front or side), and turn printer on
then back to devices/printers folder, then Add a Printer (if it doesn't prompt you automatically upon connecting the usb)
and follow the prompts to detect and reinstall the canon
that should get you up and printing again
I am working on an Apple desktop, not sure how to "remove device"as it's not an option.
It is a similar process, from your preferences menu then printers, you can delete the printer
I am in System Preferences, Printers...no options on rt click. sorry!
If you simply select the printer,
so the rest of the process still applies
Thank you Nathan!
All is working again
Great! Glad to hear that did the trick.
If you have any other questions, just let me know. Otherwise, please do remember to rate my service prior to logging off, hopefully I have earned an “excellent”. I also invite you to contact me directly with any future support needs at http://www.justanswer.com/electronics/expert-p0llinate/
Thank you, ***** ***** holidays,