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Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 26846
Experience:  Computer networking/repair. 20+ years experience printer repair
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My Canon Pixma MG6450 printer was working perfectly until it

Resolved Question:

My Canon Pixma MG6450 printer was working perfectly until it suddenly told me "the printer is not connected". I have checked the cables, turned it on and off. No luck.
What can this be?
Submitted: 2 years ago.
Category: Printers
Expert:  Nathan replied 2 years ago.
Nathan :

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

Nathan :

Can you tell me HOW the computer and printer are connected?

Nathan :

Usb cable, wifi, wired network (ethernet)?

Customer:

HI Nathan,USB

Nathan :

Okay, there are a few possible issues here.

Nathan :

First, I'd like you to power the printer off, and disconnect the usb cable from it.

Nathan :

Then go to your start menu, then devices/printers

Nathan :

find the canon, right click on it, then Remove Device

Nathan :

Then reboot the computer (bookmark/favorite this page first, so you can get back with me after)

Nathan :

Upon reboot, plug the printer into a different usb port (preferably on back of the computer, not front or side), and turn printer on

Nathan :

then back to devices/printers folder, then Add a Printer (if it doesn't prompt you automatically upon connecting the usb)

Nathan :

and follow the prompts to detect and reinstall the canon

Nathan :

that should get you up and printing again

Customer:

I am working on an Apple desktop, not sure how to "remove device"as it's not an option.

Nathan :

It is a similar process, from your preferences menu then printers, you can delete the printer

Customer:

I am in System Preferences, Printers...no options on rt click. sorry!

Nathan :

If you simply select the printer,

Customer:

Got it!

Nathan :

okay

Nathan :

so the rest of the process still applies

Customer:

Thank you Nathan!

Customer:

All is working again

Nathan :

Great! Glad to hear that did the trick.

Nathan :

If you have any other questions, just let me know. Otherwise, please do remember to rate my service prior to logging off, hopefully I have earned an “excellent”. I also invite you to contact me directly with any future support needs at http://www.justanswer.com/electronics/expert-p0llinate/

Thank you, ***** ***** holidays,

Nathan

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