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carlday1
carlday1, Engineer
Category: Printers
Satisfied Customers: 329
Experience:  Self Employed Hardware Engineer
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My Pixma 5250 stoped saying disconnect power cord & phone service

Resolved Question:

My Pixma 5250 stoped saying disconnect power cord & phone service centre. No reply from them. What now?
Submitted: 2 years ago.
Category: Printers
Expert:  carlday1 replied 2 years ago.
carlday1 :

Hi,

Thank you for using Just Answer my name is ***** ***** I will help with your question.

When you plug the printer in do the heads make any attempt to move?

Customer:

No

carlday1 :

Could you open the lid of the printer like you would if you were changing the print cartridges and make sure there are no obstructions.

Customer:

Done that. The cartridges were out a little and were stiff to move along by hand

carlday1 :

If you could try the printer again and see if it will attempt to move the heads

Customer:

It made noise as though it wanted to start, then nothing. Yellow light flashes on and off

carlday1 :

Is the light flashing on off on off or is there a sequence

Customer:

It changes left to right continuosly

carlday1 :

If you open the lid do the cartridges move to the centre

Customer:

No

carlday1 :

can you move the cartridges by hand? if they are very stiff do not force them

Customer:

They will move but stiffly. The lower track looks as though it is clogged with black ink

carlday1 :

The tracks tend to get a bit dirty do you use canon ink or compatible inks?

carlday1 :

if you move the by hand when you close the lid does the printer move them home

Customer:

Mostly Canon but black is compatible

carlday1 :

that could be why there is more black ink around the rollers, compatibles tend to kill printheads because they are sometimes a thicker consistency than canons own inks. I dont think the inks is the problem, if there are no obstructions it could be the motor that drives the head has failed or the logic board in the printer.

I would leave the printer unplugged again for a few minutes then plug it back in and see if it wants to move the heads back to there home positions.

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