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Freddy M.
Freddy M., Technician
Category: Printers
Satisfied Customers: 18398
Experience:  Years of experience
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I purchased a HP Officejet Pro 8620 All in one Printer 11th.

Resolved Question:

I purchased a HP Officejet Pro 8620 All in one Printer 11th. August 2014. from Amazon.
The first months everything was excellent.
Then when using the top one sheet copier fine black lines appeared on
on the copy.
This is not a major problem, just a nuisance.
Can you help?
Submitted: 2 years ago.
Category: Printers
Expert:  Freddy M. replied 2 years ago.

.
Hello my name is***** look forward to assisting and am very sorry to hear that you are having this problem.
I want to warn you that it is possible you will need to replace a part in order to fix this.
There are a few different things that can cause this and a couple different parts so we would need to troubleshoot to find out for sure.
Is it happening in the same spot every time? Was the seller an independent seller using Amazon or was the seller Amazon itself? Was it new, refurbished or used when you bought it?
.

Customer: replied 2 years ago.

Good Morning Freddy,

I purchased the printer direct from Amazon.

The fine black lines appear in the same places each time

It was a new printer.

Expert:  Freddy M. replied 2 years ago.
.
Does it happen both from the glass and when you use the feeder above the glass?
.
Customer: replied 2 years ago.

No, no problems with the glass or from my computer

Just the top copy.

Expert:  Freddy M. replied 2 years ago.
.
Just the adf then? Open the scanner glass and there is a small piece of glass separate from the larger one do you see that?
.
Customer: replied 2 years ago.

Yes I see the piece of glass I think you are talking about.

It runs to the left of the machine from back to front.

Customer: replied 2 years ago.

Yes I see the piece of glass I think you are talking about.

It runs to the left of the machine from back to front.

Customer: replied 2 years ago.
Relist: Incomplete answer.
No answer.
Expert:  Freddy M. replied 2 years ago.
.
It looks like we may be in different time zones please note I am in the USA. That small piece of glass is what is used to scan by the feeder clean that the best you can and test it again. If this did not work, please come back and let me know what happened when you tried it by clicking on reply to expert so we can continue. If it did work, please don’t forget to leave a positive rating - it is greatly appreciated.
.
Freddy M., Technician
Category: Printers
Satisfied Customers: 18398
Experience: Years of experience
Freddy M. and 3 other Printers Specialists are ready to help you
Customer: replied 2 years ago.

Dear *****dy,

I did not realize you were dealing with my problem from USA.

It counted for the time delay.

I tried to clean the glass as you suggested but it was a most difficult

thing to do.

I couldn't get my fingers enough in to make a difference.

Lets call it a day.

Thank you for your help. ***** *****.

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