Printer Repair Questions? Ask IT Technicians for Answers ASAP
.Hello my name is***** look forward to assisting and am very sorry to hear that you are having this problem.I want to warn you that it is possible you will need to replace a part in order to fix this.There are a few different things that can cause this and a couple different parts so we would need to troubleshoot to find out for sure.Is it happening in the same spot every time? Was the seller an independent seller using Amazon or was the seller Amazon itself? Was it new, refurbished or used when you bought it?.
Good Morning Freddy,
I purchased the printer direct from Amazon.
The fine black lines appear in the same places each time
It was a new printer.
No, no problems with the glass or from my computer
Just the top copy.
Yes I see the piece of glass I think you are talking about.
It runs to the left of the machine from back to front.
I did not realize you were dealing with my problem from USA.
It counted for the time delay.
I tried to clean the glass as you suggested but it was a most difficult
thing to do.
I couldn't get my fingers enough in to make a difference.
Lets call it a day.
Thank you for your help. ***** *****.