Hello David! Thank you for your question. I am a licensed printer professional with over ten years of experience, and I will be assisting you today.I'm sorry, this is a compatibility issue. Do you have windows xp, vista, or 7, or 8, or mac computer?Can we do a remote support session, so I can adjust the new router's setting directly through your computer together with you, in order to make it work with the printer?Please reply at the box below. Thank you,
I do not know if you get my replies as when I send it this empty box reappears.
I have Windows XP Professional. No problem with remote access. Please confirm you receive this one.