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Viet - Printer Tech
Viet - Printer Tech, Technician
Category: Printers
Satisfied Customers: 37485
Experience:  Troubleshoot printers, scanners, etc.
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I have had this Epson Stylus SX235W for the past two years

Resolved Question:

I have had this Epson Stylus SX235W for the past two years and it has been functioning fine on Wifi. Now BT has given me a new router and printer no longer functions on wifi. I tried following the instructions regarding WPS as the router has a WPS button. I press that then the button on the printer for three seconds. Then the router WPS flashing orange sign goes off after about three minutes and the printer button keeps flashing orange. Any idea what I am doing wrong?
Submitted: 2 years ago.
Category: Printers
Expert:  Viet - Printer Tech replied 2 years ago.

Hello David! Thank you for your question. I am a licensed printer professional with over ten years of experience, and I will be assisting you today.

I'm sorry, this is a compatibility issue. Do you have windows xp, vista, or 7, or 8, or mac computer?

Can we do a remote support session, so I can adjust the new router's setting directly through your computer together with you, in order to make it work with the printer?

Please reply at the box below. Thank you,

Customer: replied 2 years ago.

I do not know if you get my replies as when I send it this empty box reappears.

Expert:  Viet - Printer Tech replied 2 years ago.
Sorry, I did not get your reply. Please type again at the box below. Thank you.
Customer: replied 2 years ago.

I have Windows XP Professional. No problem with remote access. Please confirm you receive this one.

Expert:  Viet - Printer Tech replied 2 years ago.
Thank you. Please accept the remote support offer, then please click on the website below in order to connect with me:

http://www.justanswer.com/remotedesktop/join.aspx?Session=b2bd38df-0526-4257-a7c2-13a5fa028d6f

Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you
Expert:  Viet - Printer Tech replied 2 years ago.
I have resolved the issue via remote support. If you need help with anything else, please come back any time. Please rate my service below. Thank you very much.
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