My name is ***** ***** I am here to help you. Please left click on the start button in the lower left corner of your computer screen. When it pops up then left click on "Printers and faxes". A window will open up with a list of all your printing devices. Find the printer you are having trouble with. Double left click on that printer and that printer control box will pop up. You should be able to see the file/files that are giving you problems. simply left click on the file that will not print to highlight it. Then select "Document" in the tool bar and you will see several option. Click on "cancel". This should clear the file from the printer buffer and free up the printer.