Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hi, My name is ***** ***** i will be assisting you
Please let me know what is the issue you are facing with the printer
Hi I am Mary
Wishing you a very Happy New Year to begin with
My Canon Pixma iP4950 simply stopped working when it finished printing a PDF document. The orange resume light flashed with the green power light but when pressed nothing was restored. Canon named it as a hardware fault B200 and recommended a technician repair in Surrey - I live in Cumbria.
The error B200 is a printhead related error
how old is this printer
I am not sure - between 4 and 2 years
so its out of warranty cover
have you tried any steps
the b200 error is a printhead voltage sensor error..that means that while printing due to high temperature either the printhead has gone bad or power supply on printer which connects to logic board has faulted
since repairs in such cases are costly it is best to opt in for a new unit
however there are few intermediate steps
i will list them down
please try them in case you have not already tried
as recommended by Canon I unplugged m/c from power and disconnected from computer and left it alone for an hour. then reconnected - have flashing power signal as before but same failure warning, so no go.
I have got out of sync with you... are you typing suggestions?
did you get my previous message
in which i wrote the steps
No - I have no steps or suggestions...
seems my previous messages did not get through to you
i will repost them aagain
remove the cartridge...turn off the unit....unplug the power cable...manually slide the carriage assembly\ printhead back and forthalso clean the rail against which the assembly slides with a tissue ensuring that there is no ink residue on itclean the golden contacts of the cartridges and the printhead with a cotton swab dipped in little alcoholonce these steps have been done turn on printer and check
let me know if it still it repeats the same error code
shall I do all this while you wait online? now?
i will wait
Ok - have done the sliding printrail along several time and also the rail is clean - will now wipe the print cartridge contacts....
I have not got any 'alcohol' - whatr substitute can I use?
Ok! will get some whisky!
sorry to be so long but promise I did not drink any on the way to office
no problems...take your time
its new year..i wont mind if you had some
Have done it... should carriage be pushed back to original 'resting' position under right side of cover?
even if its not does not matter
simply turn it on
it will postion itslef automatically
does the error come up
try a print
sorry to say will not print and same error message appeared
well those steps work some times so that is why wanted to give them a try
ok since this error is getting repeated buying a new printer would be the best option rather than getting this one repaired as repair cost would be almost the same as a new printer
i have checked and found the same series printer available on amazon
i will share the link below
the newer upgrade model is the ip7250 series
i am giving the link for that as well
you can click on both the links and check which one you would like to buy
do let me know if you have any questions
Oh dear, but thank you anyway. I half expected it would be thus.... oh I see the new upgraded model now.. thank you. I will click on links in a minute and also write them down in case I need them again... meantime I guess our chart is over?
please click on a smiley face below to complete the rating for my service...thanks for choosing just answer
you may click on a smiley face below and click submit to complete the rating
Thanks Michelle - and Happy New Year to you also. will do a rating for you.... then I will sign off?
sure...Happy new year once again
I am not sure why I have to do more rating... I have submitted my smiley face and paid for the good help I have received. Thanks.... Mary