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carlday1
carlday1, Engineer
Category: Printers
Satisfied Customers: 322
Experience:  Self Employed Hardware Engineer
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I have a samsung black and white printer which has stopped

Resolved Question:

I have a samsung black and white printer which has stopped printing since I loaded a new toner. model ML1640/SEE serial number 144QBAASC00227D. My printing is in a queue but printer status is saying error and it wont print any help would be appreciated
Vicki Peacock
email *****@******.***
Submitted: 2 years ago.
Category: Printers
Expert:  carlday1 replied 2 years ago.
HI Vicki,
Thank you for using Just Answer my name is ***** ***** I will help with your question.
Could you let me know how the printer is connected to the PC?
Customer: replied 2 years ago.

Hi,

Its connected by a USB cable from the printer to my laptop

Cheers

Vicki

Customer: replied 2 years ago.
Relist: Other.
Waited five hours still no resolution to my problem. Went back online in the evening and no message. Paid £16.00 and I still cant print
Expert:  carlday1 replied 2 years ago.
Hi,
Sorry had power cut last night and lost internet.
The first thing I would try is to unplug the printer and put it into a different usb port. This will cause the printer to reinstall the driver on a different port.
Let me know if you have tried this or what the outcome is when you do.
Customer: replied 2 years ago.

I have tried as you requested and it has just added another print in the queue and states there are 6 items waiting to be printed and printer status is still at error

Expert:  carlday1 replied 2 years ago.
What operating system do you have?
Customer: replied 2 years ago.

Hi Carl

Its as aspire 5920 laptop inter(r) cor(tm)2 duo cpu t5550@ a.83 ghz 4.00 gb 32 bit op system

Cheers

Expert:  carlday1 replied 2 years ago.
Thank you is it windows 7 or windows 8?
Customer: replied 2 years ago.

Its windows Vista

Expert:  carlday1 replied 2 years ago.
Thank you Could you try this
1 Click on the Windows logo start button.
2 Click on Control Panel on the right-hand side of the start menu contents.
3 Click on Maintenance.
4 Click on Administrative Tools.
5 Click on Services. NOTE: You may have to provide an administrator profile and password.
6 Scroll through the list and look for Print Spooler.
7
The following two options are available to stop and start the print spooler:
Click once on Print Spooler to highlight it, and then click on the Stop or Start links in the right-hand window pane,
or
Double-click on Print Spooler, and click on the Stop button followed by the Start button.
8 Observe the status column in the Services window to verify that the
print spooler is stopped or started as applicable.
Customer: replied 2 years ago.

Went to control panel no maintenance icon but there is a printer icon with error on it. I can get to maintenance via my programmes but there is no administration facility

Expert:  carlday1 replied 2 years ago.
Could you try this it replaces 1 to 5 on the above list.
Press the windows key and R
You should have a run box appear
Type services.msc into the box and press return
Customer: replied 2 years ago.

Hi

Done that and its made no difference unfortunately

Expert:  carlday1 replied 2 years ago.
Do you have any items in the print queue?
Customer: replied 2 years ago.

yes 6 documents there

Expert:  carlday1 replied 2 years ago.
Does the printer have a ready light on it and is it ready to print. Would it be possible to remote into your computer and have a look it might be quicker but I will understand if you would prefer not too.
If I remote in I will be able to control your pc and see your screen.
Customer: replied 2 years ago.

Yes please do it will help alot. Printer hs a green tick on the status

Expert:  carlday1 replied 2 years ago.
You will need to download and install a piece of software called teamviewer.
www.teamviewer.com
if you could install it and let me know when you have
Customer: replied 2 years ago.

teamviewer is asking me for an ID from you?

Expert:  carlday1 replied 2 years ago.
Has teamviewer give you an ID and password ***** it has could you send that to me.
Customer: replied 2 years ago.

ok ********* password *****

Expert:  carlday1 replied 2 years ago.
sorry just answer have ****** the id could you write it for me in words
Customer: replied 2 years ago.

three six two seven three seven two six four

Expert:  carlday1 replied 2 years ago.
Thank you
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