I should have said initially that I have only had this printer for 6 months and have barely used it for printing out my photos because of the paper feed problem. My husband insists it is something I am doing wrong - I think it is more likely to be faulty, but because it will print out on A4 size paper perfectly I am at a loss. When you suggest using cloth, do you mean a piece of cotton cloth? Alternatively, should I contact Canon instead?
I am using Kodak premium photo paper. I have got the orientation right and I am putting the paper in upside down . perhaps you would check that the paper is ok . Many thanks. By the way sorry I take so long to reply- I am a nurse and work shifts so it is not always possible to deal with things promptly