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Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 25904
Experience:  Computer networking/repair. 20+ years experience printer repair
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I have a brother model DCP 375W printer it has now come up

Resolved Question:

I have a brother model DCP 375W printer it has now come up a fault, it comes up error 4f and I cannot find what this is I have looked in my users guide but no look. Could you please help me with this problem.
many thanks
J.Brookes
Submitted: 2 years ago.
Category: Printers
Expert:  Nathan replied 2 years ago.
Nathan :

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

Nathan :

Unfortunately this 4f error indicates a hardware problem,

specifically, it is the result of a bad printhead (or the logic board that controls it).

The head is a "wear item" that fails with age/use. As this is a 2009 model printer, it is well past its 3 year service life, so this type of failure is not surprising.

There is one step you can take here, to clean and reset the system, but it is very unlikely to help. 99.9% of the time, this does come down to a hardware fault.

While it can be fixed, it is not worthwhile to do so. You would have to, at a minimum, replace the printhead, which costs about $125, and another 75-100 labor (you can't replace it yourself); if the logic board is bad you’re looking at $200-250. For $80-100 you can replace the entire machine with a brand new model, with current technology and a fresh warranty, which makes more sense than buying the new part for an older printer.

Depending how you'd like to proceed, I can advise on the cleaning/reset steps if you wish to try, help with finding parts, finding a local repair shop, or recommending replacement options for you. Just let me know.

Customer:

Thank you for the info, I would like to try the cleaning/reset steps first before if it does not work diposing off.

Customer:

Many thanks

Customer:

John

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