Hello Lisa! Thank you for your question. I am a licensed printer professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. Are you still able to make a copy on the printer?Is the printer connected to the computer with a cable? Or is it wireless?Do you have windows xp, vista, or 7, or 8, or mac computer?Can we do a remote support session, so we can chat, and I will be able to help you directly?Please reply at the box below. Thank you,
cannot do a remote dont think.
no cannot do remotely just need to know how to reset for cable printing not wireless
mac, and usb cable.
Thank you. One more thing: Are you still able to make a copy on the printer (not print from the computer)?
When you are available, please reply back at the box below to continue. Thank you,
i have seen you have replied but cannot open it, could you send again please
yes lets try again - I am able to make a copy on the comp.
Thank you. Please do the followings:
is not detecting my printer now, therefore cannot add it
oh boy dont think i disconnected the usb before going into preferences...
well it is saying 'm
'no printers available' and if i click on default - ' last printer used' nothing happens
correct, so in clicking on + no printer detected.
dont know how to check USB drive on comp.
dont have another cable
no to both - sorry
I'm sorry, then we cannot test for hardware issue. You can try restarting the computer, then see if it detects the printer when you add. If needed, can you borrow a printer USB cable whenever you can to test the printer? Or get it for a few bucks from your local computer store. Also, if possible, borrow a USB drive to test the USB port on the computer. Thank you.
well the prob is now i have no ADD to click as it does'nt detect any printer, and now doesnt bring up thst option when i go into 'printers' in system preferences.
hi yes i have that - sorry, but it has against info - name;no selection -
location;no selection, nothing will high light therefore i cannot add anything, it is on default (for last printer) but nothing will highlight to let me enter a name to add.... any ideas??
ok but you asked me to delete the printer and now it wont come back on.
I will go through the suggestions you have given me but will come back later if none of those work, thank you for your time