I don't understand this I haven't had an answer to my problem yet!
I am waiting for you on chat screen.
Are you there?
I've opened up the front of the printer but the cartridges are not exposed to take out.
Please unplug all its cables, then manually move the carriage to the opposite side.
Please do not force it.
Do it five times.
I can see where the cartridges are but they don't want to pull accross. i am frightened of breaking something, I think the best thing is to take it back to the shop i bought it from & let them sort it out!
Does not pull the cartridges. Try moving the carriage where the cartridges seats.
It is better to get it repaired, however it might be costly.
You may cost more than a new printer.
So, check with the technician, and if the cost is too high, get a new printer instead.
I've been trying it again but I think I will give up the carriage will not move.
If so, the only way to get it repaired and it is a hardware issue.
Please check with the technician, and if the cost is too high, get a new printer instead.
I'll take it back & see what they say
Okay. It is more than two years. right?
Is it under warranty? Less than a year?
I'm just going to look for the receipt i think it is still under warranty
If so, you will get it repaired under warranty from Canon.
Yes it is still under warranty
If so, I would suggest you contact Canon directly, in order to get a warranty repair.
I will get you the phone number to contact Canon.
United Kingdom: +44 0207(###) ###-####/a>
Please contact them and request a repair for the printer.
You are most welcome!
Please do not rate me poor or bad.