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Ask Engineer John C. Your Own Question
Engineer John C.
Engineer John C., Computer Science Engineer
Category: Printers
Satisfied Customers: 4895
Experience:  CompTIA A+ Certified and 10 years of experience repairing computers and printers.
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My Brother 1315w (LC985) printer has stopped printing.

Customer Question

My Brother 1315w (LC985) printer has stopped printing. Should I reinstall? Or should I check first ? It has worked well since new.
Submitted: 2 years ago.
Category: Printers
Expert:  KamilAnwar1 replied 2 years ago.
& Welcome to JustAnswer.
Which operating system are you using?
And, is the printer showing up in Devices & Printers?
Thanks
Customer: replied 2 years ago.

Window 7

Yes and it seems to be enabled

Expert:  KamilAnwar1 replied 2 years ago.
Can you right click it and select Printer Properties
And click Print Test Page
Then try to print and tell me what it shows in the printer que?
Customer: replied 2 years ago.

DCP-J315W Ver.1.04 en-US

When I try to print test page it says "unable to Init. 4F"

The printer queue just says "pending"

Customer: replied 2 years ago.

Why do I keep getting two different experts asking me ?

Expert:  KamilAnwar1 replied 2 years ago.
Alan
You have opened two separate questions, i will request this one to be closed so you can continue on the other question. Please respond to one question only.
Thanks

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