How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Russell H. Your Own Question

Russell H.
Russell H., Printer and Office
Category: Printers
Satisfied Customers: 9535
Experience:  11+ yrs experience, inkjets & lasers, from huge to portable
13568747
Type Your Printers Question Here...
Russell H. is online now

My Brother HL-3150CDW will only print one copy at a time -

Customer Question

My Brother HL-3150CDW will only print one copy at a time - it will not do multiple printing
Submitted: 1 year ago.
Category: Printers
Expert:  Russell H. replied 1 year ago.
, thank you JustAnswer.com. . I will do my best to provide the right answer to your question.

Try a print from some other application than MS Word or MS Office, and choose '2' copies.
- If that prints out 2 copies, then you have one sort of problem.
- If that prints out 1 copy, you have the other sort of problem.

Also, check in the
Start - Control Panel - Devices and Printers
right-click upon the Brother HL-3150 printer's icon, and select Properties.
In Properties, look option called 'Mopier Mode' (an odd name, it looks like a misprint for 'Copier Mode' but it isn't...), and see what that is set to.

If it is present, try setting it to Disabled or Off or un-checked.

If you change settings in the Properties, click on OK until the Properties windows all close, to save the change and apply it.

Then try again, if you changed the Mopier Mode setting.

Let me know whether the above helped or applied to your setup and installation, at all. Thanks.
Expert:  Russell H. replied 1 year ago.
If you have an Apple computer instead of a Windows PC, I think I should suggest that you reset the printing system, and also consider trying a removal of the printer from the printer's list, a restart of the computer, and a re-adding-in of the printer to the system again.

I'm interested to hear how the case turned out. Let me know, please. Thanks.
Customer: replied 1 year ago.

I did reply to your earlier email. I have not been able to put your suggestions into practice because before I could do so my laser printer ran out of yellow and of course would no longer operate. I ordered a replacement last week but as yet (and unusually) it has not yet arrived.

Hopefully it will come today and I will be able to do as you suggest and let you know the result.

Bill Harris

Expert:  Russell H. replied 1 year ago.
OK. Let me know how it turns out, at your convenience and when the yellow is in and has been tried, etc. There is no hurry. Thanks.
Customer: replied 1 year ago.

The yellow toner arrived today and lo and behold the printer is now working as it should - double-sided printing and multiple copies!

Sorry to have wasted your time - I think it must have got wind of the fact that you were going to tell me how to knock it into shape and it took fright!

Bill Harris

Expert:  Russell H. replied 1 year ago.
OK. I'm glad to hear it turned out that way.
Customer: replied 1 year ago.

Sorry to have to come back to you but the same problem has cropped again. The document I was trying to print is a 16 page A5 (A4 folded) magazine in booklet format Rotary Club, and the programme is Microsoft Publisher. I am doing it on a Dell laptop running Windows 8.

I have tred multiple printing of a document in Open Office and that worked but even though I tried to print just two single pages of my magazine,the printer remained dormant.

I tried your suggestion and got as far as Properties but could not find an option called Mopier Mode anywhere.

I can print the magazine by printing each copy singly but this gets rather tedious when I need 50 copies.

I know that it can be done because it has done it before.

Bill Harris

Expert:  Russell H. replied 1 year ago.

When you go to print, to
File - Print
specifically, don't change the 'Copies' entry, instead go to
Properties (or Printer Preferences) - Advanced - Paper Output - Copy Count
and change that to the number of copies wanted. (Remember, after trying this, whether it works or not, to change it back... though if there is such an entry in your printer settings, you might try that setting *and* the usual 'Copies' setting.

Customer: replied 1 year ago.

On my Print page I only have 'Printer Properties' - clicking on that I get an 'Advanced' option but clicking on that gives me neither 'Paper Output' nor 'Copy Count'.

Expert:  Russell H. replied 1 year ago.
Look through Printer Properties other instance of a Paper Output or a Copy Count setting, even if not under 'Advanced'... I recommend this since printer Properties sheets differ a lot from each other and there is no standardized layout nor model, so to some extent advice must be given on such things in very general terms.

It occurs to me - does your MS Publisher have its own Printer settings? if so, and if there is a Copy or Copies Number setting in it, it could possibly be overriding the setting in the printer's Properties.

Another way of testing this: print from Notepad, but in Notepad, select 2 (or more) copies, and see if that works... if it does, then the problem is neither in your printer nor in the Windows driver/Properties printer, but rather in your MS Publisher software - in which case, you could approach it as a matter of repairing MS Publisher, possibly to be done by Detect And Repair if MS Publisher is an MS Office Suite program.

(Notepad is to be found at
Start - [All] Programs - Accessories - Notepad. )

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Engineer John C.

    Engineer John C.

    Computer Science Engineer

    Satisfied Customers:

    4895
    CompTIA A+ Certified and 10 years of experience repairing computers and printers.
< Last | Next >
  • http://ww2.justanswer.com/uploads/CO/ComputEngineer/2012-2-6_20858_20111114201751jalogoold.200x200.64x64.jpg Engineer John C.'s Avatar

    Engineer John C.

    Computer Science Engineer

    Satisfied Customers:

    4895
    CompTIA A+ Certified and 10 years of experience repairing computers and printers.
  • http://ww2.justanswer.com/uploads/LO/LongTermTech/SMILE4LARGE500by500.64x64.GIF Russell H.'s Avatar

    Russell H.

    Printer and Office

    Satisfied Customers:

    1974
    11+ yrs experience, inkjets & lasers, from huge to portable
  • http://ww2.justanswer.com/uploads/WA/wa94sound/2012-6-6_202633_iStock000007010121Small.64x64.jpg Bernie's Avatar

    Bernie

    Printer Technician

    Satisfied Customers:

    1838
    6+ years experience, Microsoft MCDST/CompTia A+ Certified
  • http://ww2.justanswer.com/uploads/SH/Shefin/2012-6-6_17328_1.64x64.jpg Shefin's Avatar

    Shefin

    Printer and Office Equip. Specialist

    Satisfied Customers:

    1161
    Working as tech support specialist with a worldwide computer manufacturer.
  • http://ww2.justanswer.com/uploads/PC/PCDrMiller/2012-9-19_33625_JasonMiller2012.64x64.jpg PCDrMiller's Avatar

    PCDrMiller

    Technician

    Satisfied Customers:

    699
    IT Specialist, Print Server Administrator, MFP expert
  • http://ww2.justanswer.com/uploads/DI/dimmusacio/2012-1-26_194857_JA2.64x64.jpg Freddy M.'s Avatar

    Freddy M.

    Technician

    Satisfied Customers:

    413
    Years of experience
  • http://ww2.justanswer.com/uploads/DM/DMacon7/2011-4-19_165749_DwightHeadshot3.64x64.jpg Printer Doctor's Avatar

    Printer Doctor

    Sr. Printer Technician

    Satisfied Customers:

    390
    10,000+ hrs direct troubleshoot, repair and rebuilding hp, Lexmark/Dell inkjet and laser printers
 
 
 

Related Printers Questions